Specialist - Package Implementation

ServiceNow Custom Application Development Lead

Description 
ServiceNow Custom Application Development Lead will be responsible to design  develop  and articulate solutions for custom applications development requirements to satisfy business needs using best practices  This includes development and maintenance of various components  technical documentation  and implementation guides  
Custom App development Lead will be responsible for best practices guidance and support across implementations 
He she will work with team to develop enhance custom application features and capabilities  

 
Role Responsibilities  

  Implement standardization and best practice for ServiceNow custom application development implementation 
  Design and develop custom applications and feature to satisfy business needs 
  Design and Develop Flows  Flow designer  for custom applications and features 
  Design and develop queries  reports  and dashboards
  Design and develop custom Workspace 
  Develop Inbound Email Actions
  Develop and manage integrations in ServiceNow utilizing ServiceNow table APIs  scripted Web Services and custom REST APIs
  Create and configure Business Rules  UI Policies  UI Actions  Client Scripts  SLAs  Notifications and ACLs including advanced scripting of each
  Import data into ServiceNow utilizing Scheduled Jobs  Flows  Import Sets and Transform maps 
  Enforce coding standards and convention across the development teams
  Assist in defining  developing  and implementing standards and best practices for maintaining the health  performance and scalability of the custom app
  Implement prototyping and accelerating time from design to deployment 
  Provide technical guidance in custom app development design and solution
  Work with customer team members to capture business requirements and translate them into appropriate technical solutions
  Define and review configuration and coding standards
  Proactive  responsive  and focused on anticipating future requirements and or issues
  Drive timely closure for issues requests amongst team members
  Develop clear and concise technical process user manual documentation
  Strong collaboration with stakeholders including internal customers  stakeholders and vendors to understand challenges and gain consensus on improved system and operational solutions
  Must have experience in end to end implementation of ServiceNow Instance Upgrade

Technical and Industry Experience  
  Industry and project experience of 6  years with ServiceNow
  At least 3  years hands on experience in developing custom app using App Engine and Flow Designer
  Experience in implementing custom applications  which include but not limited to custom tables  catalog items  Flows  script includes  portal widgets  ACLs  and business rules 
  Expertise with JavaScript  HTML  and CSS
  Expertise in end to end implementation of ServiceNow Instance Upgrade
  Experience working in an IT Service Management  ITIL    Agile   DevOps environment 
  Expertise in ServiceNow Coding  java script  business rules  client scripts  UI Policies etc 
  Knowledge on ServiceNow ITSM in ServiceNow
  Experience on REST SOAP based integrations 
  Sound knowledge of industry standards and methodologies
  Strong analytical skills  communication  and presentation skills
  Prior experience of working with globally dispersed virtual teams across a number of disciplines
  Strong interpersonal skills with a collaboration mindset both within and outside the immediate team
  Creative and solution oriented 
  Willing to take on new challenges and drive them to completion 
  Certifications Preferred 
o ServiceNow Certified System Administrator  CSA  
o ServiceNow Certified Application Developer  CAD  
o ServiceNow Certified Implementation Specialist ITSM  CIS ITSM  
o ITIL v3 4 Foundation