Specialist, Global Infrastructure Operations

This Position will be a key member of the team to support the lifecycle and maintenance of enterprise middleware platforms. The Middleware Administrator understands the business needs, providing and implementing advanced design in the development of enterprise middleware platforms for applications / systems, technical processes, and performing necessary activities to complete major projects such as cost estimation, RFP, solution testing and deployment. The Middleware engineer will work with / manage external technology vendors, System Integrators (SI), service providers and internal IT groups and business units for projects and initiatives.

• Install and implement the solution for middleware technologies to meet business demands including performance tuning, upgrades, clustering, redundancy and disaster recovery.

• Provide subject matter expertise and represents the highest level of technical escalation for middleware technologies. 

• Consult with and serve as liaison for end users and application developers in the support of mission critical applications.

• Ensure appropriate standards and procedures are adhered to, and develop and implement standards for installation, maintenance and enhancement of middleware platforms to support quality deliverables.

• Clearly articulate design trade-offs of availability, performance, interoperability and costs to both technical and executive audiences regarding middleware

• Provide guidance and cross training to other members in the team.

Experience: 

• Provide L2 Middleware support

• Minimum 3-5 years’ experience in a production IT environment managing enterprise Middleware technologies (AWS MQ, IBM MQ/MQFTE, Apache Tomcat, Web services and Application Servers, IBM WTX).

• Experience in executing projects, including planning and implementing short-term and long-term work plans and successfully completing projects on schedule.

• Experience in implementing enterprise middleware and Cloud technologies.

• Experience with application and middleware performance tuning, capacity planning and reporting.

• Practical experience troubleshooting infrastructure and middleware problems.

• Experience in managing and dealing with third party system integrators and solution providers.

• Experience working with clustered systems and high availability systems.

Skillset Required

• Middleware technologies (AWS MQ, IBM MQ/MQFTE, Apache Tomcat, Web services and Application Servers, IBM WTX).

• Proven experience with IT Support Operations and processes

• Proven analytical and problem-solving abilities 

• Experience with leading and managing a team to deliver results

• Good communications and interpersonal skills

• Good time management and organisational skills.

• Good technical documentation skills