Specialist - CyberSecurity

Job Roles and Responsibilities

• Routing Switching domain
• Should be good with advanced to expert level knowledge and skills on Enterprise Networking Routing Switching
• Collaborate and work closely with Incident management teams prioritize the incidents shared by them
• Join all the Bridge Lines for troubleshooting along with customer and relevant stakeholders
• Collaborate and work closely with the Project teams for Configuration details Hardware and software
• Any new process update or technical update to be cascaded to the whole team
• Is responsible for incidents escalated from Tier 1 or by a customer
• Should correctly assess the priority and business impacts of incidents and accordingly involve Tier 3 engineers and incident management team for all priority P1 and P2 high priority tickets
• Is responsible for reviewing the results of any previous actions taken prior to assuming ownership of an incident to ensure proper incident analysis and diagnosis can be done
• Should collaborate with Tier 3 engineers over more complex issues.

Change Management Responsibilities

• Tier2 is also responsible for the verifying the change request documents make sure all the PrePost checks have been completed for all changes by the Project team
• Work on Alarm suppression activities during the Change window and collaborate with Tier 3 engineers wherever needed
• Tier 2 Engineers are encouraged to coordinate with TAC and BU for all escalated issues till the closure of the issue
• This is hybrid role where candidate needs to have a working experience with advanced troubleshooting in IP RS which is more traditional knowledge Data center 20 and Wireless 10
• Should take initiative to improve and make business operations more efficient
• Should think analytically and assertively in pressure situations
• Must display leadership characteristics have the desire to provide excellent customer service and be selfmotivated to continued learning