Employment Type:

Shift:

Description:

Purpose

The Specialist, Customer Support provides excellent customer service at the retail front store checkout and supports a welcoming, efficient store experience. Operates the cash register and point of sale system accurately, handles cash and electronic payments, and resolves routine customer issues within scope. Supports front-end merchandising by maintaining a clean, organized, and well-stocked checkout area, including impulse items, promotional displays, and customer-facing signage. This role is the face of the retail store. The quality of these interactions directly impacts customer satisfaction and the reputation of MercyOne. This position does not work in the pharmacy department and does not process prescriptions or access pharmacy workflows.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates, and demonstrates the Trinity Health and MercyOne Mission, Vision, and Values in behaviors, practices, and decisions. Assists the pharmacist in outpatient prescription services, including retail, specialty pharmacy, home health care, and nursing home services, as assigned by location and role.

• Provides consistently positive customer service at the front store register, including greeting customers, assisting with questions about store items, and creating a respectful and helpful checkout experience.

• Operates the cash register and point of sale system, processes sales transactions accurately, and follows procedures for cash, credit, debit, and other payment types.

• Follows cash handling standards, including drawer accountability, start and end of shift procedures, overage and shortage reporting, and secure handling of cash and receipts per policy.

• Processes returns, exchanges, refunds, voids, and price adjustments within approved limits and escalates exceptions to the manager per policy.

• Uses service recovery skills to address routine concerns, sets expectations for next steps, and escalates complaints or sensitive situations to the manager in a timely manner.

• Maintains a clean, organized, and professional checkout area, including keeping counters clear, restocking bags and register supplies, and maintaining an orderly workspace for efficient service.

• Supports front-end merchandising by stocking, facing, and rotating impulse items and front-register products, maintaining planograms or display instructions when provided, and ensuring promotional items and signage are accurate and presentable.

• Assists with front store organization tasks, including light stocking, straightening shelves near the front end, checking outdates on front-end merchandise, and communicating low-stock or display issues to leadership.

Schedule:

• 10 hours per week. Rotating shift- will also include working some nights and weekends.

MINIMUM QUALIFICATIONS

• Must possess a comprehensive knowledge of retail customer service, cashier and point of sale operations, cash handling controls, and basic merchandising support for a front store environment, as normally obtained through a high school diploma or equivalent experience.

• Must be 18 years of age or older.

• Must be comfortable operating in a collaborative, shared leadership environment

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.