Specialist - Customer Care
HCLTech
Specialist - Customer Care
About this role
Job Summary
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Shift: US Shifts (Night Shifts)
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Customer Service Skills: Empathy, ownership, and sincerity are crucial.
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Qualification: Any graduate (we are not hiring undergrad or people with Internship experience)
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Key Responsibilities
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Minimum 1 year of hands-on experience in CHAT channel in technical troubleshooting process
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Open to working in 24/7 rotational shifts, including night shifts and weekends.
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Prior experience or understanding of the advertising ecosystem, including buy-side (advertisers, agencies) or sell-side (publishers, SSPs) platforms.
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Familiarity with campaign management, performance marketing, and digital advertising tools is a plus.
Skill Requirements
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Basic knowledge of web page designing, HTML, CSS and JavaScript.
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Proficient in multitasking and prioritizing tasks to meet deadlines.
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Solid grasp of web development fundamentals including browser behavior, cookies, tracking pixels, and page load dynamics.
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Excellent written and verbal communication, with the ability to adapt tone and style based on the audience.
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Demonstrates empathy, ownership, and sincerity when addressing customer concerns and requirements.
Other Requirements
1. Optional But Valuable Certifications In Customer Service Management Or Customer Experience (Cx) Excellence
Frequently Asked Questions
Is the salary disclosed for the Specialist - Customer Care position at HCLTech?
The salary for this Specialist - Customer Care role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Specialist - Customer Care position at HCLTech located?
This Specialist - Customer Care role at HCLTech is based in Hyderabad, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the Specialist - Customer Care position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the Specialist - Customer Care job at HCLTech posted?
This Specialist - Customer Care position at HCLTech was posted on Aug 26, 2026. Apply as soon as possible — early applications are often reviewed first.
Specialist - Customer Care
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.