Specialist - Cloud & Infra Management

We are hiring an Inbound Sales Advocate to engage small and medium business customers interested in Microsoft commercial hardware and related solutions This role is ideal for candidates who can understand business needs influence decisionmakers and convert inbound demand into direct sales opportunities through professional phone and chat engagement

Key Responsibilities:

Respond to inbound SMB customer inquiries related to hardware and associated Microsoft solutions

Conduct needsbased sales conversations with business customers and identify purchase opportunities

Qualify requirements and recommend solutions aligned to customer size use case and budget

Build credibility with business decisionmakers and position Microsoft solutions effectively

Manage direct sales conversations from initial need discovery to nextstep agreement or purchase

Schedule and manage followup touchpoints with customers showing active buying intent

Handle objections and navigate procurementrelated discussions with confidence

Track opportunities sales outcomes and customer needs in internal sales tools

Share Voice of the Customer and market insight with internal teams

Deliver highquality compliant and customercentric interactions across channels

Required Skills:

B2B or SMB oriented consultative sales skills

Ability to scope business needs and recommend suitable solutions

Strong communication and relationshipbuilding skills

Knowledge of CRMsales platforms and productivity tools

Ability to identify and influence relevant decisionmakers

Strong objection handling and followthrough capability

Typing proficiency for highquality chatemail interactions

Preferred Skills: (Good to Have)

Experience in commercial hardware endpoint devices or workplace technology solutions

Familiarity with Microsoft Surface for Business and related productivity tools

Experience supporting SMB customers in a telesales or digital sales environment

Exposure to inside sales or remote business sales models

Experience Required:

2 years of experience in sales or tele sales/Techno Sales

Prior experience supporting commercialSMB customers preferred

Technology or hardware sales experience strongly preferred

Educational Qualifications:

Bachelors degree preferred

Relevant sales experience may be considered in lieu of formal education

Key KPIs Success Metrics

Direct sales conversion

Revenue attainment

Customer satisfaction CSAT

Opportunitytosale ratio

Qualitycompliance scores

Productivity and followup effectiveness

TeamStakeholder Interaction

Collaborates with supervisors sales coaches trainers and operational support teams

Shares customer and market feedback to improve sales motions and readiness

Project Specific Requirements:

Native or near native supported language proficiency

Familiarity with Microsoft products such as Surface Office Xbox and WindowsAzureM365Dynamics 365

Strong market and cultural awareness

Comfortable handling fastpaced inbound business conversations