Specialist - Architecture

Role Overview

We are looking for an experienced ServiceNow Developer to drive enterprise ServiceNow platform initiatives with a primary focus on backlog reduction workflow completion system integrations and platform stabilization The ideal candidate will play a key role in enhancing platform capabilities improving integration maturity increasing platform adoption and ensuring operational alignment across IT and business functions

The role requires strong ServiceNow development expertise integration capabilities and a strategic mindset to support platform maturity scalability and futurestate ServiceNow capabilities

Key Responsibilities

Primary Focus Areas

Backlog Reduction Platform Stabilization

Analyze prioritize and resolve ServiceNow development backlog items

Troubleshoot platform issues and implement sustainable fixes

Drive platform stabilization initiatives to improve performance reliability and user experience

Enhance existing applications workflows and configurations to reduce technical debt

Support incident change problem and request management workflows

Workflow Automation Completion

Design develop and optimize ServiceNow workflows using Flow Designer and Workflow Editor

Automate manual processes and improve operational efficiency

Implement business rules UI actions client scripts script includes and integrations to meet business needs

Ensure workflow completion and adherence to governance standards

Integration Development

Design and implement integrations between ServiceNow and enterprise applications

Utilize REST APIs SOAP services IntegrationHub MID Servers and other integration frameworks

Support enterprise data synchronization and process automation initiatives

Monitor and optimize integration performance and reliability

Secondary Focus Areas

Integration Maturity

Establish standardized integration patterns and best practices

Support API governance and reusable integration frameworks

Improve integration monitoring resiliency and operational support mechanisms

Platform Adoption

Collaborate with stakeholders to increase ServiceNow utilization across business functions

Enable new capabilities through process improvements and automation

Provide technical guidance and support for platform adoption initiatives

Assist in training and knowledgesharing activities

Operational Alignment

Partner with infrastructure application and business teams to ensure platform solutions support operational objectives

Align ServiceNow capabilities with ITSM ITOM and enterprise service management practices

Participate in governance reviews and continuous improvement initiatives

GoodtoHave Focus Areas

Platform Maturity Scalability

Support ServiceNow roadmap and platform modernization initiatives

Recommend architecture improvements to enhance scalability and maintainability

Experience with multiinstance environments and enterprisescale deployments

Knowledge of ServiceNow best practices governance frameworks and upgrade strategies

Advanced ServiceNow Capabilities

Exposure to one or more of the following

ITSM

ITOM

ITBMSPM

HRSD

CSM

Discovery

Service Mapping

Event Management

CMDB Optimization

Performance Analytics

Virtual Agent

AI Search

IntegrationHub

Automation Engine