Training and Development Specialist
midamericancu
Special Accounts Representative (Collections)
midamericancu· Special Accounts
About this role
About Us
Credit Unions are not-for-profit organizations that exist to serve their members rather than to maximize profits. As a member-owned institution, our focus is on providing a safe place to save and borrow at reasonable rates! That is why our mission at Mid American Credit Union is to be the best choice for quality financial services, above and beyond all other alternatives.
This is not a remote or hybrid position.
Essential Functions and Responsibilities
- Performs member servicing by using several computerized systems for member verification
- Contact delinquent accounts and negative share accounts by phone and mail
- Take appropriate action to have members bring accounts current
- Analyze financial situation of delinquent borrowers
- Make recommendations for further action when other arrangements to bring the loan current are unsuccessful
- Maintain accurate files and reports on all collections activity
- Inform supervisor of trends in loan underwriting contributing to delinquent/charge off loans
- Regularly file loan files and other collection related documents
- Completes and adheres to annual training regarding BSA/AML compliance
- Completes periodic training pertaining to updates in policies and procedures
Skills and Qualifications
- Education - High School Diploma or GED required
- Experience - Six months to two years of similar or related experience with delivering exceptional service while exhibiting empathy, patience and excellent written and verbal communication.
- Additional skills – Attention to detail, the ability to multitask, and strong organizational skills
Physical Demands and Work Environment
- Must be able to lift 10 pounds
- Climate-controlled shared work area with standard levels of office noise and minimal fluctuation in temperature. Employees will be expected to sit, stand, stoop, and walk while performing the duties of this job.
- Interactions with members and coworkers include telephone and some video calls, in addition to in-person interfacing.
An Equal Opportunity Employer
Mid American Credit Union is an Equal Opportunity Employers whose policy is not to discriminate unlawfully against any qualified employee or applicant for employment on the basis of protected military or veteran status, disability, race, color, religion, sex, age, national origin, pregnancy, genetic information, sexual orientation, gender identity, or any other classification protected by applicable local, state or federal law.
Because our team members are trusted to handle sensitive information, we require all candidates who receive and accept employment offers to complete a background check before being hired.
This Company Participates in E-Verify
Frequently Asked Questions
What is the salary for the Special Accounts Representative (Collections) role at midamericancu?
The listed salary for this Special Accounts Representative (Collections) position at midamericancu is USD 19+. This is an Full Time role.
Where is the Special Accounts Representative (Collections) position at midamericancu located?
This Special Accounts Representative (Collections) role at midamericancu is based in Wichita, Kansas, United States. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Special Accounts Representative (Collections) role at midamericancu full-time or part-time?
This is listed as a Full Time position. It is posted as a Special Accounts Representative (Collections) role in the Special Accounts department at midamericancu.
Which team or department does the Special Accounts Representative (Collections) at midamericancu belong to?
This Special Accounts Representative (Collections) position is part of the Special Accounts department at midamericancu. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Special Accounts Representative (Collections) position at midamericancu?
Click the "Apply Now" button on this page. You will be redirected to midamericancu's official application portal hosted on bamboohr where you can submit your application directly.
When was the Special Accounts Representative (Collections) job at midamericancu posted?
This Special Accounts Representative (Collections) position at midamericancu was posted on Sep 14, 2026. Apply as soon as possible — early applications are often reviewed first.
Special Accounts Representative (Collections)
midamericancu · 💰 USD 19+
You'll be redirected to midamericancu's official application page on bamboohr.