Spare Parts & Logistics Support – PFA, Middle East

Responsibilities / Tasks

• Prepare and manage sales quotations, pricing calculations, and technical-commercial clarifications for spare parts, repairs, maintenance, and service-related activities.
• Manage Order Desk activities, including order processing, purchase order placement, commercial approvals, order tracking, delivery coordination, invoicing, payment follow-up, and the management of customer claims and returns to ensure timely resolution.
• Coordinate end-to-end logistics activities, including shipment planning, tracking inbound and outbound shipments, and liaising with GEA factories to ensure timely order execution and delivery performance.
• Prepare, verify, and maintain import/export documentation in compliance with customs regulations, customer requirements, and company procedures.
• Coordinate with GEA factories, suppliers, and internal stakeholders to ensure timely execution of orders and customer requirements.
• Monitor order backlog and proactively follow up with customers, suppliers, and GEA sites to support timely order conversion and delivery performance.
• Review customer contracts, terms and conditions, and provide operational support to the Service Sales team in day-to-day business activities.
• Administer ERP and CRM systems (SAP, C4C, or equivalent) and maintain accurate customer, order, service, and installed-base records.
• Prepare and maintain reports, forecasts, backlog analyses, and business performance metrics to support management decision-making and operational planning.
• Monitor outstanding receivables and coordinate with Finance to support timely collections and cash flow management.
• Act as the primary point of contact for customers regarding quotations, order status, deliveries, and service-related inquiries.
• Contribute to continuous improvement initiatives to enhance operational efficiency, service quality, and customer satisfaction.

Your Profile / Qualifications

• Minimum 2-5 years of experience in order management, customer service, logistics coordination, spare parts operations, or service support within an industrial or engineering environment.
• Experience working with ERP and CRM systems such as SAP, C4C, or similar platforms.
• Good understanding of import/export regulations, shipping documentation, and international logistics processes.
• Proficiency in Microsoft Office applications, particularly Excel.
• Good financial understanding of invoicing, receivables, and payment follow-up, with strong problem-solving and coordination skills.
• Highly organized, accurate, and detail-oriented, with the ability to manage multiple priorities and meet deadlines.

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