Spanish Customer Care and Sales Consultant - Luxury Tech Brand in Greece
Next Job Abroad· Katherina Gerdau
About this role
Ready to trade your standard routine for the historic streets and sunny beaches of Athens? We are recruiting dynamic, communicative Spanish speakers to join our multicultural team in Greece.
This project is built around supporting the expansive Online Store of a global luxury technology titan renowned for its immaculate product design and user-friendliness. Our team scales from 400 FTEs up to 1,000 FTEs during peak seasons, making it the perfect ecosystem for young professionals looking to build an international network and kickstart a serious career.
What You'll Do (The Day-to-Day)
As a Customer Expert (CE), you will utilize positive language to interact with Spanish-speaking customers across three primary channels: inbound calls, chat, and email.
- Consultative Sales: Help users navigate the online storefront. You will follow a scripted framework to uncover customer desires, compare devices, and successfully close the sale.
- E-Commerce Service: Provide top-tier after-sales support. You will manage logistic and shipping scenarios, taking charge when packages are delayed or when a customer needs to cancel or return an order.
- Dual Expertise: You will begin your journey focusing on either sales or service, and then transition into mandatory cross-skilling after 30 days to become a master of both tracks.
- Language Power: C1 fluency or native-level Spanish, with a B2 level of English for training comprehension.
- Digital Agility: Comfortable using computers, navigating MS Office, and maintaining a typing speed of 25+ words per minute with an accuracy score of 80% or higher.
- Vibe: A tech-friendly personality who thrives in a metrics-driven environment and loves working with a diverse, international crowd. No previous experience is required!
Performance Metrics (How You'll Shine)
Our dedicated team leads will provide weekly SGT, VDC, and refresher training sessions to help you master three core KPIs:
- TMS: Driving top-tier customer satisfaction scores.
- BCR: Maximizing booked call rates through professional consultation.
- FCR: Resolving client scenarios efficiently during the first interaction.
- Health and Well-being: Stay covered with private health insurance starting from day one, look after your mind with 24/7 access to psychological counseling, and enjoy regular wellness activities organized for the team.
- Career Growth: Benefit from a comprehensive, fully paid initial training period and clear pathways to unlock future opportunities in Senior Specialist or Management positions.
- Relocation Package: Full assistance making the move to Athens, Greece.
- Gradual Onboarding: We don't throw you into the deep end. You will have a dedicated 1-week nesting period with internal assessments and a comfortable 50% call-handling workload to get your feet wet.
- Thrive in Culture: Work alongside a premium brand, participate in massive global product launches, and enjoy potential part-time options down the line (subject to operations approval).
Frequently Asked Questions
Is the salary disclosed for the Spanish Customer Care and Sales Consultant - Luxury Tech Brand in Greece position at Next Job Abroad?
The salary for this Spanish Customer Care and Sales Consultant - Luxury Tech Brand in Greece role at Next Job Abroad is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Spanish Customer Care and Sales Consultant - Luxury Tech Brand in Greece position at Next Job Abroad located?
This Spanish Customer Care and Sales Consultant - Luxury Tech Brand in Greece role at Next Job Abroad is based in Madrid, Community of Madrid, Spain. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Spanish Customer Care and Sales Consultant - Luxury Tech Brand in Greece at Next Job Abroad belong to?
This Spanish Customer Care and Sales Consultant - Luxury Tech Brand in Greece position is part of the Katherina Gerdau department at Next Job Abroad. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Spanish Customer Care and Sales Consultant - Luxury Tech Brand in Greece position at Next Job Abroad?
Click the "Apply Now" button on this page. You will be redirected to Next Job Abroad's official application portal hosted on workable where you can submit your application directly.
When was the Spanish Customer Care and Sales Consultant - Luxury Tech Brand in Greece job at Next Job Abroad posted?
This Spanish Customer Care and Sales Consultant - Luxury Tech Brand in Greece position at Next Job Abroad was posted on May 28, 2026. Apply as soon as possible — early applications are often reviewed first.