Spa Receptionist

Job Location:

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

A.   Job Responsibilities

1.    To answer all incoming phone calls in a professional and friendly manner.

2.    To answer all guest questions regarding spa offerings, appointment availability, length and cost of treatments.

3.    To effectively suggest alternatives to guests if their first requests can not be met.

4.    To schedule appointments in such a way that staff is available to handle all bookings, or work with other Spas to have staff sent in for assistance.

5.    To politely confirm time of appointment and cancellation policy to all guest before ending phone conversations.

6.    To interact with guests, including but not limited to :

-      Dealing with guest complaints.

-      Conducting spa tours.

-      Assisting with spa promotions.

-      Assisting with journalist visits and photo shoots.

-      Conducting travel agents site inspections.

-      Offering complementary 5 minutes massages after conducting spa tour.

-      Presenting complimentary gifts to guest after conducting spa tour.

7.    To assists in the ongoing practice of dialogues in English and Japanese, regarding spa treatments and dialogues during treatments.   

8.    To be well informed and educated in all aspects of Spa facilities, policies and procedures.

9.    To Supervise completion of tasks regarding all daily check list and delegated tasks as necessary to staff to ensure completion in a timely manner.

10.  To insure complete preparation of weekly requests of par stocks and supplies.

11.  To assist in the preparation of reports, including :

• Staff attendant: sick leave holidays, unpaid time off, ceremonies, etc.
• Guest complaints, incident reports regarding staff or guest.
• Monthly summary of treatments and guest information.
• Daily sales of services and retail.

12.  To have a complete understanding of and adhere to the company’s policy and procedures

13.  To have a complete understanding of and adhere to the company’s policy related to fire, hygiene, health and safety

14.  To report for duty punctually and wear the correct uniform with the name badge at all times

15.  To carry out the other duties as assigned by the management team

16.  To establish  good relationship and rapport with guests and colleagues

17.  To ensure the cleanliness and hygiene in work areas

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