Spa Manager

Job Location:

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

Job Description

The spa is consistently operating to agreed standards.
The spa operates with maximum profitability.

Relationships with all business partners are maintained and nurtured to mutual benefit.

The Revive spa brand integrity is reinforced within all interactions of all Team members.

Spa team members are continually developed and challenged to maximize their potential.

The spa benefits from high capture rates through self-generated demand.

Ensure the guest experience is consistent.

Ambience, special touches and guest interaction are reviewed and corrected whenever they do not meet the required standards.

All materials and supplies needed to operate to the required standards are available without interruption.

The Spa’s operational and financial figures are reported punctually and accurately.

The spa generates sufficient client feedback to provide relevant and reliable guest satisfaction data.

The Spa’s operations manual is frequently reviewed and updated. All aspects of manuals are implemented and monitored.

Regular communication in the form of conference calls, meetings and workshops with relevant personnel is in place.

All business units receive an appropriate number of visits per year to support business performance.

All business has an annual budget and follows up on their business performance against the budget a regular basis.

All unit managers analyze their P&L statements and take appropriate action to positively impact their results.

National and local promotions are developed and implemented and monitored to enhance revenue.

Spa capacity (Facilities, therapists) are scheduled to achieve maximum utilization.

All spas realize sales potential through effective visual merchandising and appropriate training activities.

All products and treatments are priced to sell and are in relation to each spa’s client base.

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