HR Generalist
southstarcareers
Southstar - Client Experience Agent
southstarcareers· South Star Network Operations
About this role
At South Star, we are committed to empowering businesses in the telecom sector by providing comprehensive support and management solutions for their IT infrastructure. Based in Navi Mumbai, we specialize in offering a wide range of services, including application environment support, IT infrastructure environment management, network monitoring, end-user support, and service design & monitoring. Our focus on the telecom sector allows us to deliver exceptional results that are tailored to our unique clients.
Summary
South Star Software Pvt Ltd is seeking a few Client Experience Agents to take incoming requests from customers to place orders, respond to inquiries, manage complaints, troubleshoot, and submit repair tickets for service-related impacts. Agent will be a member of the Client Experience team servicing consumers interested in the products we offer and will be responsible for assisting them online and over the phone. Agent will also inform customers of the product terms and features and project a professional company image through voice and online interactions. On occasion the Agent will be asked to contribute to company projects intended to improve processes and or service offering.
Duties & Responsibilities
- Answer incoming calls and respond to customers’ emails
- Manage and resolve customer complaints
- Identify and take ownership of issues, escalate to supervisors as necessary
- Provide product and service information to customers
- Research required information using available systems and tools
- Process orders, forms, and applications
- Route calls to appropriate resources when necessary
- Document all call information according to standard operating procedures
- Recognize, document, and alert the management team of trends in customer calls
- Reconcile client accounts based upon research findings including problems related to rate issues, unbilled features, and existing contract terms
- Resolve billing inquiry requests using MetTel systems to identify and correct errors
- Process customer account credits through the documentation and approval process
- Act as a billing resource to the customer support teams to provide coaching, education, and training
- Act as a liaison between account management teams and the customer
- Assist in preparing variance analysis and performance reports
- Other duties as assigned
Desired Qualification
- High proficiency in Microsoft Excel
- Good analytical skills and ability to pay attention to details
- Excellent communication skills both verbal and written in English
- Any previous experience in Telecommunication industry would be a plus but not required
- Commitment to provide World Class client experiences
Frequently Asked Questions
Is the salary disclosed for the Southstar - Client Experience Agent position at southstarcareers?
The salary for this Southstar - Client Experience Agent role at southstarcareers is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Southstar - Client Experience Agent position at southstarcareers located?
This Southstar - Client Experience Agent role at southstarcareers is based in Navi Mumbai- Vashi. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Southstar - Client Experience Agent at southstarcareers belong to?
This Southstar - Client Experience Agent position is part of the South Star Network Operations department at southstarcareers. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Southstar - Client Experience Agent position at southstarcareers?
Click the "Apply Now" button on this page. You will be redirected to southstarcareers's official application portal hosted on greenhouse where you can submit your application directly.
When was the Southstar - Client Experience Agent job at southstarcareers posted?
This Southstar - Client Experience Agent position at southstarcareers was posted on Oct 1, 2026. Apply as soon as possible — early applications are often reviewed first.
Southstar - Client Experience Agent
southstarcareers
You'll be redirected to southstarcareers's official application page on Greenhouse.