Solutions Engineering Manager, West (Enterprise)
About this role
Join the company that’s building the telemetry infrastructure for the AI era. At Cribl, we partner with IT and Security teams at many of the world’s biggest enterprises, including half of the Fortune 100, to bridge the gap between AI ambition and infrastructure reality. As the AI Platform for Telemetry, we give customers the choice, control, and flexibility to manage and analyze telemetry for both humans and agents, so they can build what’s next.
We’re one of the fastest‑growing private companies and a leading player in a massive, fast‑moving market. With a global workforce, we’re remote‑first and grounded in a simple idea: software is a people business. Cribl is the place where curious, collaborative people can do their best work, grow fast, and bring their full selves to the herd.
Location: This is a remote role based in the Western United States.
Why You'll Love This Role
The Solutions Engineering Manager is responsible for hiring, mentoring, and assessing Solutions Engineers as it relates to their pre-sales and account management responsibilities.
As the Solutions Engineering Manager, you will oversee a team of Solutions Engineers and your goal will be to attract, develop, and retain top talent.
As An Active Member Of Our Team, You Will…
- Lead the Enterprise West Solutions Engineering team, reinforcing sales methodology and metrics-led best practices
- Provide ongoing mentorship to SEs on pre-sales techniques for securing new clients and expanding within existing customers, across our full portfolio of solutions
- Continually assess and develop the technical capabilities of each team member to ensure each SE reaches and maintains the required technical knowledge to perform their pre-sales duties effectively
- Provide periodic performance reviews, assess skill sets, handle personal issues, and provide personal/professional development opportunities
- Partner with Regional Sales Directors and support Sales/SE teams, leveraging sales campaigns in order to achieve revenue targets
- Identify problem areas and formulate relevant solutions, and execute on solutions effectively.
- Support Sales Reps + SE teams with their sales campaigns and customer management activities in order to ensure a high rate of success and achieve revenue targets, by assessing customer information, identify and address problem areas, formulate relevant solutions, and present solutions effectively
- Deliver sales presentations, present technical information about Cribl’s products and services, and support Proof of Value events
- We are a remote-first company and this territory spans multiple time-zones – you may be required to perform duties outside your standard working hours
If You’ve Got It - We Want It
- Proven track record of successfully leading a technical pre-sales region at a software company that drives target attainment, meeting monthly, quarterly, and annual quota targets
- Ability to teach SEs how to identify new and existing opportunities through consultative selling methodologies
- Experience in understanding and executing sales plays with an SE team, specifically land and expand plays, and tailoring those plays to drive revenue in your region
- Ability to communicate effectively in presentations with executive-level customers, direct reports, and the Cribl Leadership Team
- Experience building technical champions within customers and prospects, including fostering relationships with senior executives
- Proven self-starter with a motivated attitude to be able to manage multiple tasks, projects, and responsibilities simultaneously
- Ability to work under pressure and meet deadlines, while maintaining a pleasant and professional attitude towards your team, customers and co-workers
- Bachelor’s Degree or equivalent AND and a minimum of 3-5 years of experience in pre-sales leadership
- Ability to travel approximately 30%
- Strong preference will be given to candidates with a background in selling Security and/or DevOps solutions.
- Candidates must live in the Western United States
#LI-JK1
#LI-Remote
The salary for this role is dependent on geographic location and will be based on the individual candidate's job-related knowledge, skills, and experience.
In addition to base salary, for sales and some sales-adjacent roles, employees are eligible to earn incentive compensation (commission). For all other roles, employees are eligible to participate in the Cribl Corporate Bonus Program.
In addition to a competitive salary, Cribl also offers a generous benefits package which includes health, dental, vision, short-term disability, and life insurance, paid holidays and paid time off, a fertility treatment benefit, 401(k), and equity.
Bring Your Whole Self
Diversity drives innovation, enables better decisions to support our customers, and inspires change for the better. We’re building a culture where differences are valued and welcomed, and we work together to bring out the best in each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or any other applicable legally protected characteristics in the location in which the candidate is applying.
Interested in joining the Cribl herd? Learn more about the smartest, funniest, most passionate goats you’ll ever meet at cribl.io/about-us.
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