Solutions Engineer
About this role
Who We Are
For over 20 years, SPINS has been a leader in recognizing the transformative power of data in retail. We offer our clients cutting-edge tools to attract attention from a fast-growing segment within the Health & Wellness industry, the values-based consumer. Nearly half of shoppers prioritize products that emphasize wellness, social responsibility, and sustainable practices. SPINS retail consumer insights, analytics, and consulting services give our clients a competitive advantage to increase their share of this growing market. Our data is the most comprehensive and accurate in the industry, allowing clients to power AI models and machine learning algorithms that help them better understand and meet their customers' needs. At SPINS, behind all of our impressive data is our real differentiator, our people. We pride ourselves on our collaborative, flexible, and communicative culture that puts people at the center of everything we do.
Job Duties and Responsibilities
- Partner with customer account teams to support Retail, CPG, and partner accounts
- Independently manage all technical aspects of client implementation, onboarding, and issue resolution
- Assist customers in maximizing the value of our data and services
- Perform data analysis, reporting, and troubleshooting to address business needs
- Develop and improve internal tools, workflows, and processes
- Assess and triage issues within our applications and data feed
Essential Functions
- Advanced SQL skills, including query creation and optimization, joins, aggregations, and troubleshooting data issues
- Ability to communicate clearly and effectively with customers about their business questions and expectations
- Experienced in analyzing complex data sets and presenting findings to clients
- Understanding of the CPG and Retail landscape and a deep desire to deliver insights to our customers
- Results-focused, and able to effectively manage multiple CPG and Retailer relationships with complex, time-sensitive projects
- Act as a senior business partner to Customer Success and Sales teams
- Desire to learn new technologies and continuously refine and improve existing processes
- Experience with Tableau, Snowflake or other Business Intelligence (BI) tools is a plus
Education and Experience
- Bachelor's degree in Computer Science, Information Systems, Engineering, Data Analytics, Business Analytics, Mathematics, Statistics, or a related field preferred
- Equivalent combination of education, training, and relevant work experience will be considered
- 3-5+ years of experience in a technical, client-facing, data analytics, solutions engineering, business intelligence, consulting, or customer success role
- Proven success as a self-driven contributor in a fast-moving and highly collaborative environment
- Experience working in a remote or hybrid setting is preferred
Physical Requirements
- This role requires regular use of a computer and participation in both virtual and occasional in-person meetings.
- Ability to travel to customer or company locations up to 10% based on business needs.
Hiring Range: $85k/yr – $105k/yr
Note: Applicants must be authorized to work for any US employer. We are unable to sponsor or take over sponsorship of an employment Visa at this time.
#LI-AO1 #LI-Hybrid
What SPINS Offers
We have enjoyed tremendous growth over the years and, as a leader in a fast-growing industry, we have no plans to slow down! While all that growth brings excitement, it is also an opportunity for SPINS to show it values the health and wellness of its team members.
- We embrace hybrid work options so that you have the flexibility to create a work/life balance that actually works!
- Each employee is allotted paid time to use to volunteer with an organization of their choice and charitable donations are matched.
- Semi-annual company-wide employee survey that is used to shape company programs, perks, and culture.
The SPINS Way
- Direct – We communicate with clarity, honesty and respect in all situations and embrace opportunities to provide solution-oriented feedback.
- Determined – We are committed to overcoming all obstacles to achieve results. We adapt to change, seek opportunities to learn and rapidly translate that learning into action.
- Passionate – We go above and beyond to help our partners achieve their goals. We challenge assumptions and are comfortable forging new paths.
- Collaborative – We leave our egos at the door, believing that working together we will produce an outcome that’s greater than each individual contribution.
For details about the information SPINS’s collects about our applicants and how we use it, please see the SPINS Privacy Policy here.
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