Solutions Engineer

Responsibilities:

• Provide solutions to complex technical issues in the pre-sales capacity

• Provide Proof of Concept service to pre-sales customers and help clients with planning and implementation of Trend Micro software products

• Channel feature requests to Product Management to enhance Trend Micro products with new features that address customer needs

• Participate in alliance projects including building vendor and customers relationships

• Participate in Trend Micro beta testing programs including internally testing products in alpha and beta phase

• Must be able to provide software/network troubleshooting on complex technical issues

• Maintain and expand working knowledge of current and beta (non-released) Trend Micro products

• Assist in development of the Knowledge Base

• Provide product trainings upon request

• Share best practices with other SEs to enhance the quality and efficiency of the other members

• Contribute to building the SE Readiness Program and develop Subject Matter Expertise in assigned products and solutions

• Must be able to travel regionally (about 30-35%) and perform sales presentations, marketing and user group events, and emergency on-site support to customer locations

• Work in a fast-paced, high-pressure environment under minimal supervision to provide detailed technical knowledge of Trend Micro software products in the pre-sales context

Qualifications:

• We are looking for a candidate with drive, enthusiasm, with a strong work ethic & a desire to learn and develop their career within cyber security!

• If you are early in your career path, but have great experience within Cyber Security as an architect, developer, network or systems engineer, or similar, but interested in growing and developing a career in Sales Engineering, then we would love to hear from you!

• We are also are taking applications from more experienced Sales Engineers or Security Specialists who have:

• 3+ years SE experience and/or professional services experience

• 3+ years’ experience in computer software or systems including security products (firewalls, antivirus, intrusion detection, content security)

• Experience working with multi-cloud environments such AWS, Azure or GCP

• 2+ years SOC or IR Experience an advantage

Desirable Experience:

• Certified Ethical Hacker (CEH) Certification

• CompTIA Security+ Certification

• Certified Information System Security Professional (CISSP)

• Experience and understanding of Cloud architectures. AWS Certifications are preferred.

• Basic understanding of security incidents, network administration and management of security solutions including endpoint/server, web filtering, email filtering and IPS

• Experience with Python, PowerShell, Bash

• Ability to manage own time effectively is a requirement for success

• Quick learner with desire to learn new tools and techniques

• Strong verbal and written communication, customer service, account management and negotiation skills, with the ability to interface with a diverse set of clients