Solution Architect - Domain ITSM

sandvik· 0180 Sandvik Group IT AB
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📍 Sweden, Sandviken📍 Sweden, StockholmFull time

About this role

Shape the architectural direction of the ServiceNow domain used across a global industrial technology organization. As our Solution Architect for ITSM, you combine deep technical expertise with strong stakeholder engagement to create scalable, secure and reliable solutions that support users worldwide. 

 

About your job 

You act as the technical design authority for the ITSM domain within our ServiceNow platform. As part of Platform Architecture and Governance, you translate validated business needs into clear technical direction while ensuring platform quality and long-term viability. The domain includes IT Service Management, Service Catalogue, Self-service, Virtual Agent, Employee Center, Knowledge Management and Predictive Intelligence. 

 

Job responsibilities 

  • Define the target architecture and architectural roadmap for the ITSM domain. 
  • Make strategic technology decisions that balance capability, maintainability and cost. 
  • Champion an out-of-the-box-first approach and challenge unnecessary customization.  
  • Review designs, code and implementation approaches to safeguard platform quality. 
  • Lead platform health, upgrade readiness and technical debt initiatives.  
  • Guide engineers and implementation partners while preparing the platform for AI-driven capabilities, automation and autonomous operations.  

 

Location 

This position is based in Sandviken or at the World Trade Center in Stockholm. 


Your profile 

You bring extensive experience in designing enterprise-scale solutions within ServiceNow or a similar platform. Combining technical depth with business understanding, you know how to turn complex needs into sustainable architectural decisions. 

 

Your background includes 

  • Strong knowledge of ITSM processes and related capabilities, including Service Catalogue, Employee Center, Virtual Agent, Knowledge Management and Predictive Intelligence. 
  • Experience driving platform transformation and reducing technical debt.  
  • A solid understanding of platform governance, quality controls and lifecycle management.  
  • The ability to develop cost estimates and explain technical and commercial impacts. 
  • A relevant academic background, or equivalent experience, in IT operations or service management.  
  • The ability to communicate comfortably in English. 

 

ServiceNow CSA and CIS-ITSM certifications are beneficial for this position. CMA or CTA certification, or a clear path towards CTA, is considered an advantage. 

 

Structured and curious, you confidently challenge non-standard solutions while balancing immediate needs with the platform’s long-term direction. You collaborate effectively across the organization and communicate clearly with both technical and non-technical stakeholders. 

 

The team 

You join a focused expert team covering four main product domains: Asset & Portfolio, Risk & Resilience, ITSM and ITOM. The team works closely with internal developers on platform configuration, maintenance and issue resolution, while external development partners support larger initiatives. 

 

Our culture 

At Sandvik, we’re tech-driven, innovative and entrepreneurial. We believe success is a team effort, so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. We invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us better. 

 

Contact information 

For further information about this position, please contact Jesper Sandlund, hiring manager, jesper.sandlund@sandvik.com  

 

We’ve already decided which advertising channels and marketing campaigns to use and respectfully decline additional contact regarding these matters. 

 

Union contacts – Sweden 

  • Johanna Beijer, Unionen, +46 (0)70 616 18 27 
  • Tord Engström, Akademikerföreningen, +46 (0)76 106 62 87 
  • Peter Olsson-Andrée, Ledarna, +46 (0)70 222 48 55 

 

Recruitment Specialist: Lotta Amnebjer Nordqvist 

 

How to apply 

Send your application no later than October 16, 2026. Click Apply and include your resume and cover letter in English. Please note that we don’t accept applications by email. Job ID: R0097919. 

 

We aim for an open and fair recruitment process and use a range of tools to support an objective assessment. Later in the process, you may be invited to complete personality and logical reasoning tests. 

 

To learn more about our recruitment process, please visit our career site or contact HR Services at hrservices.sweden@sandvik.com

Frequently Asked Questions

Is the salary disclosed for the Solution Architect - Domain ITSM position at sandvik?
The salary for this Solution Architect - Domain ITSM role at sandvik is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Solution Architect - Domain ITSM position at sandvik located?
This Solution Architect - Domain ITSM role at sandvik is based in Sweden, Sandviken, Sweden, Stockholm. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Solution Architect - Domain ITSM role at sandvik full-time or part-time?
This is listed as a Full time position. It is posted as a Solution Architect - Domain ITSM role in the 0180 Sandvik Group IT AB department at sandvik.
Which team or department does the Solution Architect - Domain ITSM at sandvik belong to?
This Solution Architect - Domain ITSM position is part of the 0180 Sandvik Group IT AB department at sandvik. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Solution Architect - Domain ITSM position at sandvik?
Click the "Apply Now" button on this page. You will be redirected to sandvik's official application portal hosted on workday where you can submit your application directly.
When was the Solution Architect - Domain ITSM job at sandvik posted?
This Solution Architect - Domain ITSM position at sandvik was posted on Oct 2, 2026. Apply as soon as possible — early applications are often reviewed first.
Solution Architect - Domain ITSM
sandvik
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