Software Support Specialist
Valsoft Corporation
Software Support Specialist
Valsoft Corporation· Tag Software Group
About this role
Square 9 is a leading provider of AI-driven intelligent information management solutions that simplify document-driven processes. Our award-winning generative AI-powered platform removes the frustration of extracting data from documents, forms, and all external sources, so customers can harness the full power of their information. With a customer-first mindset, we empower organizations to work smarter, faster, and more efficiently.
As a Software Support Specialist at Square 9, you will be an integral part of our dedicated support team, providing Level 2 and 3 assistance for customers and resellers deploying innovative document and content management solutions. This entry-level role demands strong communication skills, technical aptitude, and a passion for problem-solving as you troubleshoot software issues and liaise with internal teams. You will gain hands-on experience with Microsoft .Net-based technologies and have opportunities for career development in both technical specialist and management tracks. Responsibilities
● Provide customer support for deployment and usage-related software issues
● Resolve and troubleshoot software problems using custom internal ticketing tools
● Collaborate with development and QA teams on issue resolution
● Author and maintain knowledge base articles on common service issues
● Manage multiple support projects with attention to detail
● Communicate effectively with customers and internal teams
Required Qualifications
● Entry-level experience in technical support or customer-facing roles
● High School Diploma or equivalent
● Strong verbal and written technical communication skills
● Proficiency with Windows platform infrastructure (ASP.Net, IIS, Message Queuing, Authentication)
● Demonstrated customer service and problem-solving abilities Preferred Qualifications
● Experience with SQL Server and database management
● Ability to build consultative relationships with customers and resellers
● Comfort with public speaking and presentations
● Self-starter with strong organizational skills
● Criminal Background Check Required
Frequently Asked Questions
Is the salary disclosed for the Software Support Specialist position at Valsoft Corporation?
The salary for this Software Support Specialist role at Valsoft Corporation is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Software Support Specialist job at Valsoft Corporation remote?
Yes, this Software Support Specialist position at Valsoft Corporation is remote, with team members based in Brasília, Brasília, Brazil, Remote. You can work from home or anywhere in the supported regions.
Is the Software Support Specialist role at Valsoft Corporation full-time or part-time?
This is listed as a Full time position. It is posted as a Software Support Specialist role in the Tag Software Group department at Valsoft Corporation.
Which team or department does the Software Support Specialist at Valsoft Corporation belong to?
This Software Support Specialist position is part of the Tag Software Group department at Valsoft Corporation. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Software Support Specialist position at Valsoft Corporation?
Click the "Apply Now" button on this page. You will be redirected to Valsoft Corporation's official application portal hosted on workable where you can submit your application directly.
When was the Software Support Specialist job at Valsoft Corporation posted?
This Software Support Specialist position at Valsoft Corporation was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Software Support Specialist
Valsoft Corporation
You'll be redirected to Valsoft Corporation's official application page on workable.