Software Development Engineer, PXT Case Management System

Do you want to help shape how Amazonians worldwide receive HR support? Are you energized by building intelligent, AI-powered solutions that improve employee experiences every day? Do you want to work on a platform that combines AWS services with generative AI to deliver personalized, efficient HR support at Amazon scale? If so, we invite you to join the Case Management systems team within Amazon's People eXperience & Technology (PXT) organization.

In this role you will:

1. Design and develop platform features end-to-end, ensuring solutions are scalable, secure, and aligned with AWS best practices
2. Contribute to engineering excellence by raising the bar on code quality, testing, and operational standards
3. Build AI-powered capabilities using AWS services to automate routine support steps and surface intelligent recommendations to HR professionals
4. Implement reliable integrations across HR systems with data security and compliance built in
5. Partner with product and business stakeholders to translate ambiguous requirements into shipping software
6. Own service operational health — proactively investigate alarms, drive root cause analyses, and continuously improve system reliability
7. Mentor junior engineers through code reviews, design discussions, and onboarding support

Our mission is to transform how HR support works at Amazon by:

a. Delivering swift, accurate, and personalized support through an AI-enhanced unified platform
b. Building intelligent systems that anticipate employee needs and proactively surface solutions
c. Creating seamless experiences that connect service teams across Amazon's HR support ecosystem
d. Developing scalable solutions that optimize workforce management and operational efficiency

Key job responsibilities
1. Design and develop platform features end-to-end, ensuring solutions are scalable, secure, and aligned with AWS best practices
2. Contribute to engineering excellence by raising the bar on code quality, testing, and operational standards
3. Build AI-powered capabilities using AWS services to automate routine support steps and surface intelligent recommendations to HR professionals
Implement reliable integrations across HR systems with data security and compliance built in
4. Partner with product and business stakeholders to translate ambiguous requirements into shipping software
5. Own service operational health — proactively investigate alarms, drive root cause analyses, and continuously improve system reliability
6. Mentor junior engineers through code reviews, design discussions, and onboarding support

A day in the life
- Write maintainable, well-structured, and testable code to advance your in-flight project and submit a code review to the team
- Design a system to solve an Amazon scale problem and present a design document to the team to build consensus on your recommended approach
- Attend a team-level operations review meeting to understand system health and identify actions we need to take to keep the system available for our clients
- Meet with a customer to understand the problems they are facing, brainstorm solutions, and discuss with your management to affect team priorities
- Review a teammate's code change and raise the bar on team code quality by providing insightful comments
- Research new technologies that could help simplify your team's system and draft a message to the team with your findings
- Root cause and resolve a trouble ticket filed by a customer of your system
- Attend a one to one meeting with your manager to receive support on your work and discuss career development

About the team
We are part of Amazon's People eXperience & Technology (PXT) organization, focused on building and evolving the Unified Service Console (USC) - a transformative platform that revolutionizes how HR support is delivered to Amazonians worldwide. Our team is at the forefront of developing solutions that combine AI-powered employee relationship management with streamlined workflows.

Our mission is to empower People Services teams to provide swift, accurate, and personalized support while reducing manual effort and improving operational efficiency. We're currently engaged in exciting initiatives including implementing Gen AI solutions, and building innovative features to enhance the employee support experience.

Basic qualifications

- 3+ years of non-internship professional software development experience
- 2+ years of non-internship design or architecture (design patterns, reliability and scaling) of new and existing systems experience
- Experience programming with at least one software programming language
- Bachelor's degree in computer science or equivalent

Preferred qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.