Software Development Engineer, Amazon Device Observability & Troubleshooting Team

Amazon Device Observability & Troubleshooting Team exist to ensure device and application customers have delightful experiences using the product by enabling swift, precise, and privacy-compliant observability and issue resolution across all devices and applications. Our mission is to transform vast amounts of device data into actionable insights that drive product stability and customer satisfaction. To achieve this mission, we provide comprehensive technology solutions spanning the entire observability lifecycle. This includes on-device crash and log management, high-scale data ingestion services, advanced analytics dashboards, and intuitive troubleshooting interfaces.

As a SDE on the team, you will be responsible for leading the architecture, design, development and launch of some of the core product features. You will have significant influence on our overall strategy by helping define these product features, drive the system architecture, and spearhead the best practices that enable a quality product.

The ideal candidate is clearly passionate about new opportunities and has a demonstrated track record of success in independently delivering new features and products. A commitment to team work, hustle, and strong communication skills (to both business and technical partners) are absolute requirements. Creating reliable, scalable, and high performance products requires exceptional technical expertise, a sound understanding of the fundamentals of Computer Science, and practical experience building large-scale distributed systems. This person has thrived and succeeded in delivering high quality technology products/services in a hyper-growth environment where priorities shift fast.

Key job responsibilities
1. Responsible for the architecture of software solutions, working with and improving on current limitations and compatibilities between subsystems, building new concepts and methodology, and the development of major routines and utilities.
2. Proactively liaise with both business teams and other technical teams and to mentor junior engineers in the team.
3. Preparation of technical requirements and software design specifications.
4. Instilling best practices for software development and documentation, making sure designs meet requirements, and delivering high quality software on tight schedules.

About the team
Amazon Device Observability & Troubleshooting team ensures that troubleshooting is quick, easy, and privacy-centric for device and application teams, so that end customers have delightful experiences with their Amazon Devices. We provide a single place for device and application teams to troubleshoot known issues, uncover emergent trends or regressions, and quantify the impact in the context of the customer journey. We build technology to deliver high-quality user experiences for troubleshooting and analysis, ensure stability of the device, and proactively present critical issues and root causes to relevant teams based on a wide range of health and customer journey data.

Basic qualifications

- 3+ years of non-internship professional software development experience
- 2+ years of contributing to new and current systems architecture and design (architecture, design patterns, reliability and scaling) experience
- Experience programming with at least one modern language such as Java, C++, or C# including object-oriented design
- Experience building complex software systems that have been successfully delivered to customers
- Experience with full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations

Preferred qualifications

- 3+ years of full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations experience
- Bachelor's degree in computer science or equivalent
- Knowledge of professional software engineering & best practices for full software development life cycle, including coding standards, software architectures, code reviews, source control management, continuous deployments, testing, and operational excellence
- Experience as a mentor, tech lead or leading an engineering team, or experience debugging, profiling, and implementing best software engineering practices in large-scale systems
- Demonstrated ability to mentor junior software engineers in all aspects of their engineering skill-sets
- Demonstrated ability to mentor junior software engineers in all aspects of their engineering skill-sets

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