Social Media Project Manager

We are seeking a customer focused Junior PMO Social SelfServe Program Coordinator to support Social SelfServe Program and help drive adoption of social publishing capabilities across the organization. This role will serve as the primary point of contact for seeking guidance on social programming Sprinklr usage onboarding training and support.

The ideal candidate will possess strong knowledge of social media operations handson experience with Sprinklr, excellent stakeholder management skills and an understanding of AI and automation technologies that can enhance user experience and operational efficiency

Key Responsibilities:

Support throughout the Social SelfServe onboarding journey

Guide users through program requirements governance processes and publishing best practices

Track onboarding activities and ensure a smooth transition into the program

Sprinklr Platform Expertise

Assist users with account setup publishing workflows campaign scheduling reporting and platform navigation

Troubleshoot user issues and coordinate escalations with appropriate support teams

Educate employees on social media programming strategies content planning and publishing processes

Promote responsible social media usage aligned with policies and standards

Provide consultation on social campaigns audience engagement and content publishing practices

Deliver workshops walkthroughs and knowledgesharing sessions

Develop and maintain onboarding guides FAQs training materials and documentation

Act as the liaison between requestors and specialized support teams

Route requests to the correct operations governance engineering or compliance teams

Manage and communicate progress risks and resolutions to stakeholders

Respond to highpriority and timesensitive social publishing requests

Ensure timely resolution and clear communication during escalations

Leverage AIpowered tools such as Microsoft Copilot to improve onboarding reporting documentation and user support experiences

Identify opportunities to automate repetitive operational activities using tools such as Power Automate and Copilot Studio

Promote AIfirst and automationfirst approaches to improve program scalability and efficiency

Required Qualifications:

1 to 3 years of experience in PMO Program Coordination Social Operations Digital Marketing Customer Success or Support Operations

Handson experience using Sprinklr

Strong understanding of social media publishing workflows and governance

Excellent communication presentation training and stakeholder management skills

Proficiency with Microsoft Teams Outlook Excel PowerPoint SharePoint and Microsoft 365

Basic understanding of Generative AI Copilot technologies and workflow automation concepts

Preferred Qualifications:

Experience with Power Automate Copilot Studio Power BI or similar automation platforms

Knowledge of enterprise social media programs and digital marketing operations

Experience creating user training programs onboarding materials and knowledgebase content

Increased efficiency through AI and automation initiatives

Effective delivery of office hours training and user enablement programs