Social Media and E-Commerce Manager

D2B· RecOps
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🌍 Remote📍 Metro Manila, Philippines📍 TELECOMMUTEFull time

About this role

Position: SOCIAL MEDIA AND E-COMMERCE MANAGER

Salary range: 70,000 Philippine Peso (The final amount will be at the client's discretion based on the candidate’s skills and experience)

Working Hours: 8am-5pm New Zealand business hours (1pm US Pacific time / 4am Philippine time)

Work set-up: 100% Remote work under Independent Contractor Agreement

Holidays: TBD

Target Start Date: TBD

About the Company

This company is a pet wellness brand that specializes in vet-formulated supplements and interactive enrichment products designed to support canine health and behavior. Their primary focus is on addressing day-to-day stress and anxiety in dogs through science-backed calming chews, drops, and spreads.

Role Overview

We are looking for an all-round Social Media and E-Commerce Manager with generalist skills to support the day-to-day business operations. This role is primarily focused on delivering Social Media Management across e-commerce channels and Customer Engagement by providing excellent customer service, while also assisting with marketing activities.

RESPONSIBILITIES:

Social Media Management & Content Creation (Primary Focus)

  • Content Calendar Execution: Plan, schedule, and maintain a consistent content calendar across key social platforms, specifically Meta (Facebook and Instagram).
  • Asset Creation: Design and develop basic marketing content, including posts, captions, and visual assets, while maintaining absolute brand consistency.
  • Community Management: Drive page strategy and engagement by monitoring and actioning social channels, responding promptly to comments, interacting with accounts and direct messages, and identifying potential members of the community.
  • Performance Analytics: Track, analyze, and report on social media performance metrics to continually optimize engagement and growth.
  • Marketing Support: Contribute creative inputs to general marketing initiatives, blog posts, and overarching brand campaigns.

Customer Experience & E-Commerce Support (Secondary Focus)

  • Customer Support: Manage inbound customer inquiries across email, chat, and social helpdesks, ensuring professional, timely resolutions for order queries and product questions.
  • Shopify Store Maintenance: Assist with the day-to-day management, health, and hygiene of the Shopify e-commerce platform, including supporting accurate order processing.
  • Email Marketing: Create customer email content and build communication flows to enhance retention and customer lifetime value.
  • SEO & Insights: Support search engine optimization (SEO) initiatives and actively monitor customer feedback trends to report recurring platform or product issues.
  • Administrative Management: Maintain a calendar of major promotional dates, product launches, and seasonal campaigns.

QUALIFICATIONS

  • DTC Experience: Proven experience working within a Direct-to-Consumer (DTC) E-commerce environment.
  • Social Media Proficiency: Demonstrated success managing and executing content strategies across Instagram, Facebook, TikTok, and LinkedIn.
  • E-Commerce Platforms: Solid working knowledge of Shopify (or a similar e-commerce ecosystem) for storefront and order management.
  • Customer Service Excellence: Strong background in e-commerce customer support with a track record of upholding high standards of customer experience.
  • Communication Skills: Exceptional written and verbal communication skills with a sharp eye for detail, copy editing, and brand voice.
  • Organizational Agility: Highly organized, proactive self-starter capable of managing multiple tasks simultaneously in a fast-paced environment.

Preferred Skills (Nice to Have)

  • Design & Content Tools: Practical graphic design skills utilizing basic creative software or AI-driven content tools.
  • CRM & Helpdesk Tools: Familiarity with e-commerce customer relationship management platforms, with a strong preference for Gorgias.
  • Email Automation: Working knowledge of Klaviyo or similar customer communication and email marketing automation platforms.
  • Amazon Ecosystem: Experience or familiarity with Creator Connections on Amazon.
  • Strategic Insights: A strong foundational understanding of E-commerce customer journeys and optimization pathways.

Frequently Asked Questions

Is the salary disclosed for the Social Media and E-Commerce Manager position at D2B?
The salary for this Social Media and E-Commerce Manager role at D2B is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Is the Social Media and E-Commerce Manager job at D2B remote?
Yes, this Social Media and E-Commerce Manager position at D2B is remote, with team members based in Metro Manila, Philippines, TELECOMMUTE. You can work from home or anywhere in the supported regions.
Is the Social Media and E-Commerce Manager role at D2B full-time or part-time?
This is listed as a Full time position. It is posted as a Social Media and E-Commerce Manager role in the RecOps department at D2B.
Which team or department does the Social Media and E-Commerce Manager at D2B belong to?
This Social Media and E-Commerce Manager position is part of the RecOps department at D2B. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Social Media and E-Commerce Manager position at D2B?
Click the "Apply Now" button on this page. You will be redirected to D2B's official application portal hosted on workable where you can submit your application directly.
When was the Social Media and E-Commerce Manager job at D2B posted?
This Social Media and E-Commerce Manager position at D2B was posted on Jun 24, 2026. Apply as soon as possible — early applications are often reviewed first.
Social Media and E-Commerce Manager
D2B
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