SME - Wireless Networking
HCLTech
SME - Wireless Networking
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring swift and effective resolution of escalations and incidents within the Support & Operations area. This position emphasizes adherence to Service Level Agreements (SLAs) and quality standards, fostering positive customer satisfaction through proactive communication and expert guidance in SDWAN and Wireless WLAN technologies.
Key Responsibilities
1. Ensure Timely Resolution And Compliance With Quality Standards For Escalated Tickets And Incidents Related To Sdwan And Wireless Wlan Technologies, Adhering To Agreed Slas.
2. Mentor Team Members And Administrators, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Enhance Operational Efficiency And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Guidelines While Participating In Capacity Planning For Network Resources.
4. Actively Engage In Customer Meetings To Address Issues, Gather Feedback, And Ensure Customer Satisfaction With Sdwan And Wireless Wlan Services.
5. Validate And Analyze Root Cause And Trend Analysis Reports To Facilitate Performance Improvements And Present Findings To Key Business Stakeholders.
2. Mentor Team Members And Administrators, Prepare Standard Operating Procedures (Sops), And Maintain Comprehensive Documentation To Enhance Operational Efficiency And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Guidelines While Participating In Capacity Planning For Network Resources.
4. Actively Engage In Customer Meetings To Address Issues, Gather Feedback, And Ensure Customer Satisfaction With Sdwan And Wireless Wlan Services.
5. Validate And Analyze Root Cause And Trend Analysis Reports To Facilitate Performance Improvements And Present Findings To Key Business Stakeholders.
Skill Requirements
1. Advanced Proficiency In Sdwan Technologies, Including Cisco Wireless Wlan.
2. Strong Understanding Of Network Operations, Incident Management, And Escalation Procedures.
3. Excellent Communication Skills For Effective Stakeholder Engagement And Presentation.
4. Familiarity With Capacity Planning And Change Management Processes.
2. Strong Understanding Of Network Operations, Incident Management, And Escalation Procedures.
3. Excellent Communication Skills For Effective Stakeholder Engagement And Presentation.
4. Familiarity With Capacity Planning And Change Management Processes.
Other Requirements
1. Optional But Valuable: Cisco Certified Network Professional (Ccnp) Or Equivalent Sdwan/Wlan Certifications
Frequently Asked Questions
Is the salary disclosed for the SME - Wireless Networking position at HCLTech?
The salary for this SME - Wireless Networking role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Wireless Networking position at HCLTech located?
This SME - Wireless Networking role at HCLTech is based in Noida, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Wireless Networking position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Wireless Networking job at HCLTech posted?
This SME - Wireless Networking position at HCLTech was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Wireless Networking
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.