SME - SharePoint Administration
About this role
Job Summary
As a SharePoint Administration Subject Matter Expert, you will play a critical role in ensuring the timely resolution of escalated incidents and adherence to quality compliance standards. Your expertise will significantly impact customer satisfaction and operational efficiency within the Support & Operations team. You will be responsible for mentoring team members, facilitating communication with business stakeholders, and driving continuous improvement initiatives.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Sharepoint Tickets And Incidents According To Service Level Agreements, Maintaining High Standards Of Customer Satisfaction.
2. Mentor Sharepoint Administrators And Team Members, Preparing Standard Operating Procedures And Maintaining Effective Documentation To Promote Knowledge Sharing Within The Team.
3. Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning To Support Operational Readiness.
4. Actively Engage In Customer Meetings To Understand Issues Faced By Users, Ensuring Positive Feedback And Satisfaction Through Effective Problem Resolution.
5. Conduct Thorough Analyses, Including Root Cause And Trend Analysis, And Prepare Reports To Present Performance Insights To Key Business Stakeholders, Facilitating Informed Decision-Making.
2. Mentor Sharepoint Administrators And Team Members, Preparing Standard Operating Procedures And Maintaining Effective Documentation To Promote Knowledge Sharing Within The Team.
3. Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning To Support Operational Readiness.
4. Actively Engage In Customer Meetings To Understand Issues Faced By Users, Ensuring Positive Feedback And Satisfaction Through Effective Problem Resolution.
5. Conduct Thorough Analyses, Including Root Cause And Trend Analysis, And Prepare Reports To Present Performance Insights To Key Business Stakeholders, Facilitating Informed Decision-Making.
Skill Requirements
1. In-Depth Knowledge Of Sharepoint Administration
2. Strong Analytical Skills For Incident Resolution And Trend Analysis
3. Excellent Communication And Presentation Skills
4. Proficiency In Documentation And Process Improvement Methodologies
5. Ability To Mentor And Guide Team Members Effectively
2. Strong Analytical Skills For Incident Resolution And Trend Analysis
3. Excellent Communication And Presentation Skills
4. Proficiency In Documentation And Process Improvement Methodologies
5. Ability To Mentor And Guide Team Members Effectively
Other Requirements
1. Optional But Valuable: Microsoft Certified: Sharepoint Administrator Associate
2. Optional But Valuable: Itil Foundation Certificatio
2. Optional But Valuable: Itil Foundation Certificatio
Frequently Asked Questions
Is the salary disclosed for the SME - SharePoint Administration position at HCLTech?
The salary for this SME - SharePoint Administration role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - SharePoint Administration position at HCLTech located?
This SME - SharePoint Administration role at HCLTech is based in India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - SharePoint Administration position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - SharePoint Administration job at HCLTech posted?
This SME - SharePoint Administration position at HCLTech was posted on Sep 3, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - SharePoint Administration
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.