SME - ServiceNow,JavaScript
HCLTech
SME - ServiceNow,JavaScript
About this role
Job Summary
As a Subject Matter Expert in Tools and Automation, you will play a crucial role in ensuring the timely resolution of escalated incidents while maintaining high-quality standards in compliance with Service Level Agreements (SLAs). Your expertise will contribute to enhancing customer satisfaction and operational efficiency through effective analysis, mentoring, and stakeholder engagement.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Utilizing Snow Admin And Javascript, Adhering To Agreed Slas To Maintain Operational Efficiency.
2. Mentor Team Members And Administrators While Developing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, Enhancing Team Competency And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Assess Human Error Compliance, Leveraging Analytical Skills To Participate In Capacity Planning And Resource Allocation.
4. Facilitate Positive Customer Feedback By Actively Participating In Customer Meetings, Employing Effective Communication To Address And Resolve Any Issues Faced By Stakeholders.
5. Conduct Validations And Analyses, Such As Root Cause And Trend Analysis, Using Relevant Tools To Generate Reports That Inform Key Business Stakeholders And Enhance Task Performance.
2. Mentor Team Members And Administrators While Developing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, Enhancing Team Competency And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Assess Human Error Compliance, Leveraging Analytical Skills To Participate In Capacity Planning And Resource Allocation.
4. Facilitate Positive Customer Feedback By Actively Participating In Customer Meetings, Employing Effective Communication To Address And Resolve Any Issues Faced By Stakeholders.
5. Conduct Validations And Analyses, Such As Root Cause And Trend Analysis, Using Relevant Tools To Generate Reports That Inform Key Business Stakeholders And Enhance Task Performance.
Skill Requirements
1. Proficiency In Snow Administration And Support
2. Strong Understanding Of Javascript And Its Application In Automation
3. Familiarity With Rest/Soap Apis And Their Integration
4. Experience With Angular Js For Developing User Interfaces
5. Solid Analytical Skills For Root Cause And Trend Analysis
2. Strong Understanding Of Javascript And Its Application In Automation
3. Familiarity With Rest/Soap Apis And Their Integration
4. Experience With Angular Js For Developing User Interfaces
5. Solid Analytical Skills For Root Cause And Trend Analysis
Other Requirements
1. Itil Foundation Certification (Optional But Valuable)
2. Servicenow Certified Administrator (Optional But Valuable)
3. Javascript Certification (Optional But Valuable
2. Servicenow Certified Administrator (Optional But Valuable)
3. Javascript Certification (Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the SME - ServiceNow,JavaScript position at HCLTech?
The salary for this SME - ServiceNow,JavaScript role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - ServiceNow,JavaScript position at HCLTech located?
This SME - ServiceNow,JavaScript role at HCLTech is based in Bengaluru, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - ServiceNow,JavaScript position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - ServiceNow,JavaScript job at HCLTech posted?
This SME - ServiceNow,JavaScript position at HCLTech was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - ServiceNow,JavaScript
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.