SME - Saviynt, Java
HCLTech
SME - Saviynt, Java
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the timely resolution of escalations and incidents while adhering to quality standards and service level agreements (SLAs). This position is vital for fostering customer satisfaction through effective communication, problem-solving, and continuous improvement initiatives within the support and operations domain.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets Within Sla By Leveraging Saviynt For Identity And Access Management And Java For Application Enhancements.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing And Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols While Actively Participating In Capacity Planning To Optimize Resource Allocation.
4. Actively Engage In Customer Meetings To Gather Insights On Issues Faced, Ensuring Positive Customer Feedback And Satisfaction Through Proactive Problem Resolution.
5. Conduct Thorough Analyses, Including Root Cause And Trend Analysis, Utilizing Java Tools For Data Processing To Present Performance Reports To Key Business Stakeholders For Informed Decision-Making.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing And Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols While Actively Participating In Capacity Planning To Optimize Resource Allocation.
4. Actively Engage In Customer Meetings To Gather Insights On Issues Faced, Ensuring Positive Customer Feedback And Satisfaction Through Proactive Problem Resolution.
5. Conduct Thorough Analyses, Including Root Cause And Trend Analysis, Utilizing Java Tools For Data Processing To Present Performance Reports To Key Business Stakeholders For Informed Decision-Making.
Skill Requirements
1. Proficient In Saviynt For Identity And Access Management.
2. Strong Understanding Of Java Development For Application Support And Enhancements.
3. Excellent Analytical Skills For Conducting Root Cause And Trend Analyses.
4. Familiarity With Service Level Agreements (Slas) And Quality Compliance Standards.
5. Strong Communication And Presentation Skills For Effective Stakeholder Engagement.
2. Strong Understanding Of Java Development For Application Support And Enhancements.
3. Excellent Analytical Skills For Conducting Root Cause And Trend Analyses.
4. Familiarity With Service Level Agreements (Slas) And Quality Compliance Standards.
5. Strong Communication And Presentation Skills For Effective Stakeholder Engagement.
Other Requirements
1. Relevant Certifications In Saviynt Or Java Are Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the SME - Saviynt, Java position at HCLTech?
The salary for this SME - Saviynt, Java role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Saviynt, Java position at HCLTech located?
This SME - Saviynt, Java role at HCLTech is based in India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Saviynt, Java position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Saviynt, Java job at HCLTech posted?
This SME - Saviynt, Java position at HCLTech was posted on Sep 16, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Saviynt, Java
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.