SME - Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Cluster
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring the efficient resolution of escalated incidents and adherence to quality standards within the Support and Operations team. This position is pivotal in driving customer satisfaction through timely interventions and comprehensive analysis, while also contributing to the development and mentoring of team members.
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Within Redhat Linux And Redhat Satellite Environments, Adhering To Agreed Service Level Agreements (Slas).
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops) And Maintaining Effective Documentation, While Facilitating Knowledge Sharing To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans And Human Error Compliance For Redhat Cluster Setups, Actively Participating In Capacity Planning To Align Resources With Business Needs.
4. Drive Positive Customer Feedback By Engaging In Customer Meetings, Understanding Issues Faced, And Providing Effective Solutions Leveraging Redhat Linux And Redhat Satellite.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis, Presenting Findings And Performance Reports To Key Business Stakeholders To Inform Decision-Making.
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures (Sops) And Maintaining Effective Documentation, While Facilitating Knowledge Sharing To Enhance Operational Efficiency.
3. Validate Change Order Implementation Plans And Human Error Compliance For Redhat Cluster Setups, Actively Participating In Capacity Planning To Align Resources With Business Needs.
4. Drive Positive Customer Feedback By Engaging In Customer Meetings, Understanding Issues Faced, And Providing Effective Solutions Leveraging Redhat Linux And Redhat Satellite.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis, Presenting Findings And Performance Reports To Key Business Stakeholders To Inform Decision-Making.
Skill Requirements
1. Proficient In Redhat Linux And Redhat Satellite, With A Solid Understanding Of Redhat Cluster Management.
2. Strong Analytical Skills With The Ability To Conduct Root Cause And Trend Analyses Effectively.
3. Excellent Communication And Presentation Skills To Liaise With Business Stakeholders And Facilitate Knowledge Sharing.
4. Familiarity With Capacity Planning And Change Management Processes Within It Operations.
2. Strong Analytical Skills With The Ability To Conduct Root Cause And Trend Analyses Effectively.
3. Excellent Communication And Presentation Skills To Liaise With Business Stakeholders And Facilitate Knowledge Sharing.
4. Familiarity With Capacity Planning And Change Management Processes Within It Operations.
Other Requirements
1. Red Hat Certified Engineer (Rhce) Certification Is Preferred.
2. Itil Foundation Certification Is Optional But Valuable
2. Itil Foundation Certification Is Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the SME - Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Cluster position at HCLTech?
The salary for this SME - Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Cluster role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Cluster position at HCLTech located?
This SME - Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Cluster role at HCLTech is based in Others, New Zealand. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Cluster position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Cluster job at HCLTech posted?
This SME - Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Cluster position at HCLTech was posted on Sep 11, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Red Hat Enterprise Linux, Red Hat Satellite, Red Hat Cluster
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.