SME - Program & Project Management

Job Summary

As a Team Member and individual contributor, you will be responsible to support the Section lead of Sourcing Management on various activities around Sourcing like RFP/RFQ/RFI, drive new/renewal negotiations with vendors for all Network Capex/Opex purchases, drive Cost Innovation and Operational efficiency Projects, Price benchmarking, TCO comparison for new ventures , SME consultation on P2P process/ERP development.   In addition to this, the candidate would need to conduct various activities, engagements around Vendor Performance Management. Key activities include Vendor SLA Monitoring, Voice of Customer Surveys, Vendor Cadence and relationship management, Creating Long term and tactical strategies on Vendor Management.

Key Responsibilities

• Strategic & Tactical Supplier Management & RFI/RFQ Support, Evaluation & Management

• SME support on Scope of work, commercial terms and conditions, contractual terms and conditions

• Make TCO comparison and compliance on RFPs initiated.

• Supporting Data analytics team as SME to bring out key insights on Operational efficiency, Savings on New sourcing/renewals through automated reports for Vendor Management function from vendor cost and performance perspective.

• Participate in Vendor negotiations on Scope and Commercials for new/renewals engagement for Supply & Professional Services.

• Drive and Support RFP/RFI/RFQ to support Networks team with vendors on Network Capex/Opex purchases.

• Ensure favorable commercial terms, Contractual compliances for all new/renewals on Network related purchase.

• Work in close co-ordination with a diverse team of Procurement buyers, Network division and Vendors to ensure a co-ordial Customer-Supplier relationship.

• Prepare SWOT analysis for management insights upon successful closure of new contract and renewals.

• Maintain Master Price Book for existing vendors and Pricing, Identifying cost innovation areas based on Price Master and reviewing each Department purchase.

• Developing Alternate source to drive cost innovation and challenging vendors for quality with cost.

P2P Process and Tools

• SME support in giving Business requirements/user stories for implementation of new ERP tools and systems for P2P process

• Evaluate the existing process and suggest improvements for implementation

• Manage the Vendor SLAs repository and track/monitor updates in the same
• Provide business requirements for tool based automation of Vendor Performance Monitoring coming from various sources like

            - SLAs repository

            - Operations ticket ageing of Vendor tickets

            - Software release performance of Vendors

            - Voice of customer - Survey based feedback collection

• Conduct Voice of Customer surveys on periodic intervals and track the Vendor performance through BI based tool
• Create and publish Excel based Reports for Vendor SLAs performance
• Create and Manage a Vendor Risk register for tracking Vendor related risks
• Manage Weekly, Monthly and Quarterly vendor cadence with critical suppliers of Rakuten
• Work in close co-ordination with a diverse team of Procurement buyers, Network division and Vendor team to ensure a co-ordial relationship with Vendors.

Build and manage the long term strategies for Vendor Management including the Business requirements/ideations for P2P tools

Skill Requirements

• Strategic & Tactical Supplier Management & RFI/RFQ Support, Evaluation & Management

• SME support on Scope of work, commercial terms and conditions, contractual terms and conditions

• Make TCO comparison and compliance on RFPs initiated.

• Supporting Data analytics team as SME to bring out key insights on Operational efficiency, Savings on New sourcing/renewals through automated reports for Vendor Management function from vendor cost and performance perspective.

Participate in Vendor negotiations on Scope and Commercials for new/renewals engagement for Supply & Professional Services.

• Drive and Support RFP/RFI/RFQ to support Networks team with vendors on Network Capex/Opex purchases.

• Ensure favorable commercial terms, Contractual compliances for all new/renewals on Network related purchase.

Work in close co-ordination with a diverse team of Procurement buyers, Network division and Vendors to ensure a co-ordial Customer-Supplier relationship.

• Prepare SWOT analysis for management insights upon successful closure of new contract and renewals.

• Maintain Master Price Book for existing vendors and Pricing, Identifying cost innovation areas based on Price Master and reviewing each Department purchase.

• Developing Alternate source to drive cost innovation and challenging vendors for quality with cost.

P2P Process and Tools

• SME support in giving Business requirements/user stories for implementation of new ERP tools and systems for P2P process

• Evaluate the existing process and suggest improvements for implementation

• Manage the Vendor SLAs repository and track/monitor updates in the same
• Provide business requirements for tool based automation of Vendor Performance Monitoring coming from various sources like

            - SLAs repository

            - Operations ticket ageing of Vendor tickets

            - Software release performance of Vendors

            - Voice of customer - Survey based feedback collection.

• Conduct Voice of Customer surveys on periodic intervals and track the Vendor performance through BI based tool
• Create and publish Excel based Reports for Vendor SLAs performance
• Create and Manage a Vendor Risk register for tracking Vendor related risks.
• Manage Weekly, Monthly and Quarterly vendor cadence with critical suppliers of Rakuten
• Work in close co-ordination with a diverse team of Procurement buyers, Network division and Vendor team to ensure a co-ordial relationship with Vendors.
• Build and manage the long term strategies for Vendor Management including the Business requirements/ideations for P2P tools.

Other Requirements

 Bachelor’s degree in Engineering. MBA or professional certification is preferred.

- Proven experience (atleast 5-10 years) in handling Sourcing/Procurement & Vendor Management Profile

- Strong analytical skills with the ability to interpret complex data.

- Excellent communication and presentation skills.

- Proficiency in ERP & P2P Tools and MS Excel.

- Ability to work independently with speed and collaborate effectively in a team environment.

- Attention to detail and a commitment to accuracy.