SME - Program & Project Management

HCLTech
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📍 Gautam Buddha Nagar, India

About this role

Job Summary

  • Program / Project Management (8yrs – 12 yrs exp)
  • Primary Skill: Network and compute Projects

 

Project  Manager/

Soft Skills

  1. Excellent understanding of global cultures and adapt communication style to fit
  2. Excellent leadership and facilitation skills
  3. Excellent customer service with ability to manage customer expectations
  4. Excellent communicator with strong verbal and written skills at all levels of the organization
  5. Ability to easily adapt to different communication and working styles
  6. Active listener
  7. Excellent organizational and time management skills
  8. Self-starter and quick learner
  9. Proven ability to set priorities across a complex program with multiple projects and drive for results 
  10. Ability to communicate effectively with senior IT and business leaders
  11. Proven ability to set priorities across a portfolio of programs / projects and drive alignment with owners 
  12. Good attention to details
  13. Work effectively with internal and external clients, third party suppliers, and senior management (Sr Director, VP & Sr VP levels) in accomplishing portfolio objectives
  14. Exercise judgment within broadly defined policies and practices to develop corporate methods, techniques
  15. Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customers
  16. In depth knowledge of how to navigate through matrixed organizations to engage teams and get work done
  17. Can establish and maintain effective relationships with business and IT customers to gain their trust and respect 
  18. Excellent influencing skills to gain alignment and manage portfolio of programs / projects
  19. Ability to think strategically and set the agenda for the portfolio

 

Experience

  1. In depth understanding of project terminology and methodology
  2. 2-5 years of Program management, 8-10 years of experience managing programs
  3. Good Experience in Network and compute Project management.
  4. Ability to lead multi-function program team through influencing skills
  5. In depth Risk / Issue / Change Management knowledge
  6. Developing executive level PowerPoint presentations
  7. Ability to understand interdependencies and can connect the dots on how one program impacts another
  8. Evaluate complex situations accurately and identifies viable solutions that create successful outcomes for the customer.  Hosting meetings, taking meeting notes, and documenting action items
  9. Ability to organize complex and/or ambiguous information for sponsors
  10. Organizing program goals / objectives into portfolio with specific priorities / sequencing
  11. Work closely with the Program Executive Sponsor, Steering Committees and Portfolio Managers to facilitate decisions necessary for delivery and to overcome barriers
  12. Resolve political, resource, budgeting, change, and legal issues affecting the portfolio. 
  13. Serves as a mentor/advisor/decision-maker to program managers for the portfolio for issues related to corporate politics, external politics, client relations, governmental regulation, project quality, project risk, and safety. 
  14. Oversee development of proposals and requests for proposals associated with the portfolio 

 

Key Responsibilities

1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Analyzing Ticket Data And Implementing Corrective Actions According To Agreed Slas.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Facilitate Knowledge Sharing And Operational Efficiency.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance, Actively Participating In Capacity Planning To Align Resources With Operational Demands.
4. Engage In Customer Meetings To Gather Feedback And Understand Challenges, Ensuring A Focus On Enhancing Customer Satisfaction Through Proactive Communication And Support.
5. Conduct Root Cause Analyses And Trend Analyses, Validating Findings And Reports To Provide Actionable Insights For Key Business Stakeholders To Improve Operational Performance.

Skill Requirements

1. Proficient In Project Management Methodologies And Tools, Particularly In Dmo And Project Execution.
2. Strong Analytical Skills With The Ability To Perform Trend Analysis And Root Cause Investigations.
3. Excellent Communication And Interpersonal Skills To Effectively Liaise With Stakeholders And Present Findings.
4. Familiarity With Sla Management And Incident Resolution Processes.
5. Knowledge Of Capacity Planning And Change Management Principles.

Other Requirements

1. Optional But Valuable Certifications: Project Management Professional (Pmp), Itil Foundation Certification

Frequently Asked Questions

Is the salary disclosed for the SME - Program & Project Management position at HCLTech?
The salary for this SME - Program & Project Management role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Program & Project Management position at HCLTech located?
This SME - Program & Project Management role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Program & Project Management position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Program & Project Management job at HCLTech posted?
This SME - Program & Project Management position at HCLTech was posted on Aug 10, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Program & Project Management
HCLTech
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