SME - Oracle Exadata, Oracle DB
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a crucial role in enhancing customer satisfaction by ensuring the timely and quality resolution of escalated incidents related to Oracle Exadata and Database Administration. This position involves deep technical expertise and active engagement with stakeholders to drive improvements in operations and support processes.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets Related To Oracle Exadata And Database Administration In Line With Established Slas, Leveraging Expertise To Analyze Complex Issues Effectively.
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures And Maintaining Effective Documentation, While Also Facilitating Knowledge Sharing Sessions To Enhance Team Capabilities.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning To Optimize Resource Allocation.
4. Foster Positive Customer Relationships By Actively Participating In Meetings To Gather Feedback And Understand Any Ongoing Issues, Ensuring Swift Resolution And Customer Satisfaction.
5. Validate And Present Analyses, Such As Root Cause Analysis And Trend Analysis, To Key Business Stakeholders, Using Insights To Drive Performance Improvements And Operational Excellence.
2. Mentor Team Members And Administrators By Preparing Standard Operating Procedures And Maintaining Effective Documentation, While Also Facilitating Knowledge Sharing Sessions To Enhance Team Capabilities.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning To Optimize Resource Allocation.
4. Foster Positive Customer Relationships By Actively Participating In Meetings To Gather Feedback And Understand Any Ongoing Issues, Ensuring Swift Resolution And Customer Satisfaction.
5. Validate And Present Analyses, Such As Root Cause Analysis And Trend Analysis, To Key Business Stakeholders, Using Insights To Drive Performance Improvements And Operational Excellence.
Skill Requirements
1. Expertise In Oracle Exadata And Oracle Database Administration
2. Strong Analytical Skills And Problem-Solving Abilities
3. Proficient In Creating And Maintaining Documentation And Sops
4. Excellent Communication And Stakeholder Management Skills
5. Ability To Mentor And Guide Team Members Effectively
2. Strong Analytical Skills And Problem-Solving Abilities
3. Proficient In Creating And Maintaining Documentation And Sops
4. Excellent Communication And Stakeholder Management Skills
5. Ability To Mentor And Guide Team Members Effectively
Other Requirements
1. Oracle Database Administrator Certified Professional (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable
2. Itil Foundation Certification (Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the SME - Oracle Exadata, Oracle DB position at HCLTech?
The salary for this SME - Oracle Exadata, Oracle DB role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Oracle Exadata, Oracle DB position at HCLTech located?
This SME - Oracle Exadata, Oracle DB role at HCLTech is based in Greater London, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Oracle Exadata, Oracle DB position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Oracle Exadata, Oracle DB job at HCLTech posted?
This SME - Oracle Exadata, Oracle DB position at HCLTech was posted on Sep 17, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Oracle Exadata, Oracle DB
HCLTech
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