SME - MS System Center Configuration Manager (SCCM)
About this role
Job Summary
As a Subject Matter Expert in Support and Operations, you will play a crucial role in ensuring the timely resolution of escalated incidents through thorough analysis and adherence to service level agreements (SLAs). Your expertise in SCCM will contribute to maintaining high-quality standards while enhancing customer satisfaction through effective communication and problem-solving.
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Analyzing Issues Through Sccm, Adhering To Agreed Slas For Operational Excellence.
2. Mentor Administrators And Team Members While Preparing Standard Operating Procedures (Sops) And Maintaining Effective Documentation, Fostering Knowledge Sharing And Communication Within The Team.
3. Validate Change Order Implementation Plans And Human Error Compliance, Participating Actively In Capacity Planning Efforts To Optimize Resource Utilization.
4. Facilitate Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings To Understand And Address Any Operational Challenges They May Encounter.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis Using Sccm Data, Preparing Reports To Present Performance Metrics And Insights To Key Business Stakeholders.
2. Mentor Administrators And Team Members While Preparing Standard Operating Procedures (Sops) And Maintaining Effective Documentation, Fostering Knowledge Sharing And Communication Within The Team.
3. Validate Change Order Implementation Plans And Human Error Compliance, Participating Actively In Capacity Planning Efforts To Optimize Resource Utilization.
4. Facilitate Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings To Understand And Address Any Operational Challenges They May Encounter.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis Using Sccm Data, Preparing Reports To Present Performance Metrics And Insights To Key Business Stakeholders.
Skill Requirements
1. In-Depth Knowledge Of Sccm And Its Application In Support And Operations.
2. Strong Analytical Skills For Incident Resolution And Performance Analysis.
3. Excellent Communication And Presentation Skills For Stakeholder Engagement.
4. Familiarity With Change Management Processes And Capacity Planning.
2. Strong Analytical Skills For Incident Resolution And Performance Analysis.
3. Excellent Communication And Presentation Skills For Stakeholder Engagement.
4. Familiarity With Change Management Processes And Capacity Planning.
Other Requirements
1. Itil Foundation Certification Is Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the SME - MS System Center Configuration Manager (SCCM) position at HCLTech?
The salary for this SME - MS System Center Configuration Manager (SCCM) role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - MS System Center Configuration Manager (SCCM) position at HCLTech located?
This SME - MS System Center Configuration Manager (SCCM) role at HCLTech is based in Melbourne City, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - MS System Center Configuration Manager (SCCM) position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - MS System Center Configuration Manager (SCCM) job at HCLTech posted?
This SME - MS System Center Configuration Manager (SCCM) position at HCLTech was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - MS System Center Configuration Manager (SCCM)
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.