SME - Monitoring Tools, Event Monitoring
About this role
Job Summary
As a Subject Matter Expert in Tools and Automation, you will play a crucial role in ensuring the timely resolution of escalated incidents while adhering to quality compliance and SLA requirements. Your expertise will contribute to enhancing customer satisfaction through effective communication, documentation, and proactive engagement with business stakeholders.
Key Responsibilities
1. Ensure Timely Resolution Of Escalated Tickets And Incidents By Employing Advanced Monitoring Techniques And Event Analysis, Ensuring Adherence To Sla And Quality Standards.
2. Mentor Team Members And Administrators By Providing Guidance On Monitoring Tools And Best Practices, Preparing Standard Operating Procedures (Sops), And Maintaining Comprehensive Documentation For Operational Efficiency.
3. Validate Change Order Implementation Plans Using Monitoring Tools, Ensuring Compliance With Human Error Protocols And Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Relationships By Engaging In Customer Meetings, Capturing Feedback, And Addressing Issues To Enhance Service Delivery And Satisfaction.
5. Conduct In-Depth Analyses, Including Root Cause Analysis And Trend Analysis, Leveraging Monitoring Data To Generate Reports And Insights For Presentation To Key Business Stakeholders, Driving Continuous Improvement Initiatives.
2. Mentor Team Members And Administrators By Providing Guidance On Monitoring Tools And Best Practices, Preparing Standard Operating Procedures (Sops), And Maintaining Comprehensive Documentation For Operational Efficiency.
3. Validate Change Order Implementation Plans Using Monitoring Tools, Ensuring Compliance With Human Error Protocols And Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Relationships By Engaging In Customer Meetings, Capturing Feedback, And Addressing Issues To Enhance Service Delivery And Satisfaction.
5. Conduct In-Depth Analyses, Including Root Cause Analysis And Trend Analysis, Leveraging Monitoring Data To Generate Reports And Insights For Presentation To Key Business Stakeholders, Driving Continuous Improvement Initiatives.
Skill Requirements
1. Proficient In Monitoring Tools And Technologies Related To Event Monitoring And Incident Management.
2. Strong Analytical Skills With The Ability To Perform Root Cause Analysis And Trend Analysis.
3. Excellent Communication Skills For Effective Stakeholder Engagement And Documentation.
4. Familiarity With Itil Processes And Best Practices In Incident Management.
2. Strong Analytical Skills With The Ability To Perform Root Cause Analysis And Trend Analysis.
3. Excellent Communication Skills For Effective Stakeholder Engagement And Documentation.
4. Familiarity With Itil Processes And Best Practices In Incident Management.
Other Requirements
1. Itil Foundation Certification (Optional But Valuable).
2. Certification In Relevant Monitoring And Automation Tools (Optional But Valuable)
2. Certification In Relevant Monitoring And Automation Tools (Optional But Valuable)
Frequently Asked Questions
Is the salary disclosed for the SME - Monitoring Tools, Event Monitoring position at HCLTech?
The salary for this SME - Monitoring Tools, Event Monitoring role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Monitoring Tools, Event Monitoring position at HCLTech located?
This SME - Monitoring Tools, Event Monitoring role at HCLTech is based in Others, Mexico. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Monitoring Tools, Event Monitoring position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Monitoring Tools, Event Monitoring job at HCLTech posted?
This SME - Monitoring Tools, Event Monitoring position at HCLTech was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Monitoring Tools, Event Monitoring
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.