SME - Microsoft PowerBI,Windows Powershell, Python
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a crucial role in ensuring timely and effective resolution of escalated incidents while maintaining high standards of quality and customer satisfaction. This position involves leveraging technical expertise in Power BI, PowerShell, and Python to analyze incidents, mentor team members, and facilitate communication between technical and business stakeholders.
Key Responsibilities
1. Analyze Escalated Incidents Using Power Bi And Powershell To Ensure On-Time Resolution And Compliance With Quality Standards As Per Agreed Slas.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures And Maintaining Comprehensive Documentation To Enhance Team Performance.
3. Validate Change Order Implementation Plans And Human Error Compliance, Using Python For Data Analysis, While Actively Participating In Capacity Planning Initiatives.
4. Engage In Customer Meetings To Gather Feedback And Understand Issues, Ensuring Positive Customer Experiences Through Effective Communication.
5. Conduct Root Cause And Trend Analysis Using Power Bi To Validate Findings And Present Performance Reports To Key Business Stakeholders, Driving Continuous Improvement.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures And Maintaining Comprehensive Documentation To Enhance Team Performance.
3. Validate Change Order Implementation Plans And Human Error Compliance, Using Python For Data Analysis, While Actively Participating In Capacity Planning Initiatives.
4. Engage In Customer Meetings To Gather Feedback And Understand Issues, Ensuring Positive Customer Experiences Through Effective Communication.
5. Conduct Root Cause And Trend Analysis Using Power Bi To Validate Findings And Present Performance Reports To Key Business Stakeholders, Driving Continuous Improvement.
Skill Requirements
1. Proficient In Power Bi For Data Analysis And Reporting
2. Strong Skills In Powershell For Automation And Scripting
3. Familiarity With Python For Data Manipulation And Analysis
4. Solid Understanding Of Incident Management Processes And Quality Compliance
2. Strong Skills In Powershell For Automation And Scripting
3. Familiarity With Python For Data Manipulation And Analysis
4. Solid Understanding Of Incident Management Processes And Quality Compliance
Other Requirements
1. Optional But Valuable: Microsoft Certified: Data Analyst Associate
2. Optional But Valuable: Microsoft Certified: Azure Administrator Associat
2. Optional But Valuable: Microsoft Certified: Azure Administrator Associat
Frequently Asked Questions
Is the salary disclosed for the SME - Microsoft PowerBI,Windows Powershell, Python position at HCLTech?
The salary for this SME - Microsoft PowerBI,Windows Powershell, Python role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Microsoft PowerBI,Windows Powershell, Python position at HCLTech located?
This SME - Microsoft PowerBI,Windows Powershell, Python role at HCLTech is based in Greater London, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Microsoft PowerBI,Windows Powershell, Python position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Microsoft PowerBI,Windows Powershell, Python job at HCLTech posted?
This SME - Microsoft PowerBI,Windows Powershell, Python position at HCLTech was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Microsoft PowerBI,Windows Powershell, Python
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.