SME - IT security
HCLTech
SME - IT security
About this role
Job Summary
The Subject Matter Expert in Support & Operations is pivotal in ensuring the timely resolution of escalated incidents through expert analysis of vulnerabilities. This role focuses on quality compliance and customer satisfaction, driving initiatives that enhance operational efficiency and stakeholder communication.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets In Vulnerability Management, Adhering To Agreed Slas And Industry Standards.
2. Mentor Team Members And Administrators, Developing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation To Enhance Team Performance And Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols While Participating In Capacity Planning Activities To Optimize Resource Allocation.
4. Foster Positive Customer Relationships By Actively Participating In Meetings To Address Issues And Gather Feedback For Continuous Improvement In Service Delivery.
5. Conduct Thorough Analyses Including Root Cause Analysis And Trend Analysis, Validating Reports To Support Performance Metrics And Facilitate Informed Discussions With Key Business Stakeholders.
Skill Requirements
1. Strong Proficiency In Vulnerability Management Processes And Tools.
2. Excellent Analytical Skills With A Focus On Incident Resolution And Quality Compliance.
3. Effective Communication And Presentation Skills For Stakeholder Engagement.
4. Proficient In Preparing Documentation And Sops To Support Operational Excellence.
5. Familiarity With Capacity Planning And Change Management Practices.
Other Requirements
1. Optional But Valuable Certifications: Certified Information Systems Security Professional (Cissp), Certified Information Security Manager (Cism), Or Relevant Vulnerability Management Certifications
Frequently Asked Questions
Is the salary disclosed for the SME - IT security position at HCLTech?
The salary for this SME - IT security role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - IT security position at HCLTech located?
This SME - IT security role at HCLTech is based in Madurai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - IT security position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - IT security job at HCLTech posted?
This SME - IT security position at HCLTech was posted on Oct 5, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - IT security
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.