SME - IT Operations Management, RESTful API, Angular
About this role
Job Summary
The Subject Matter Expert (Tools & Automation) plays a critical role in ensuring timely and quality resolution of escalated incidents and tickets. This position focuses on leveraging deep expertise in SNOW - ITOM and Rest/Soap API to drive efficient problem-solving while enhancing customer satisfaction. The role involves mentoring, documentation, and effective communication with stakeholders to uphold service excellence.
Key Responsibilities
1. Analyze And Resolve Escalated Incidents In Snow - Itom According To The Agreed Sla, Ensuring Adherence To Quality Compliance And Contributing To Overall Service Delivery.
2. Mentor Team Members And Administrators On Best Practices In Tools And Automation, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Seamless Knowledge Transfer.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Relationships By Actively Participating In Meetings, Understanding Client Issues, And Driving Solutions That Enhance Customer Satisfaction And Feedback.
5. Conduct Thorough Analyses Including Root Cause Analysis And Trend Analysis, Presenting Findings And Performance Reports To Key Business Stakeholders To Facilitate Informed Decision-Making.
2. Mentor Team Members And Administrators On Best Practices In Tools And Automation, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Seamless Knowledge Transfer.
3. Validate Change Order Implementation Plans And Ensure Compliance With Human Error Protocols, Actively Participating In Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Relationships By Actively Participating In Meetings, Understanding Client Issues, And Driving Solutions That Enhance Customer Satisfaction And Feedback.
5. Conduct Thorough Analyses Including Root Cause Analysis And Trend Analysis, Presenting Findings And Performance Reports To Key Business Stakeholders To Facilitate Informed Decision-Making.
Skill Requirements
1. Proficient In Snow Itom And Rest/Soap Api With A Solid Understanding Of Their Application In Incident Management And Automation Processes.
2. Strong Analytical Skills With The Ability To Conduct Root Cause And Trend Analyses.
3. Excellent Communication And Presentation Skills For Effective Stakeholder Engagement.
4. Familiarity With Documentation Standards And Practices In It Operations.
2. Strong Analytical Skills With The Ability To Conduct Root Cause And Trend Analyses.
3. Excellent Communication And Presentation Skills For Effective Stakeholder Engagement.
4. Familiarity With Documentation Standards And Practices In It Operations.
Other Requirements
1. Itil Foundation Certification Is Optional But Valuable.
2. Relevant Certifications In Servicenow Or Automation Tools Are Recommended
2. Relevant Certifications In Servicenow Or Automation Tools Are Recommended
Frequently Asked Questions
Is the salary disclosed for the SME - IT Operations Management, RESTful API, Angular position at HCLTech?
The salary for this SME - IT Operations Management, RESTful API, Angular role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - IT Operations Management, RESTful API, Angular position at HCLTech located?
This SME - IT Operations Management, RESTful API, Angular role at HCLTech is based in Ontario Centre Queensville, Canada. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - IT Operations Management, RESTful API, Angular position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - IT Operations Management, RESTful API, Angular job at HCLTech posted?
This SME - IT Operations Management, RESTful API, Angular position at HCLTech was posted on Sep 28, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - IT Operations Management, RESTful API, Angular
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.