SME - Identity Management
HCLTech
SME - Identity Management
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalations and incidents within the Identity Management domain, specifically utilizing CyberArk PAM solutions. This position is pivotal in maintaining service quality standards and enhancing customer satisfaction through effective communication, analysis, and documentation practices.
Key Responsibilities
1. Ensure Timely Resolution Of Escalated Tickets While Adhering To Quality Compliance Standards Using Cyberark Pam Tools (Vault, Pvwa, Cpm & Psm) To Meet Service Level Agreements.
2. Mentor Team Members In Best Practices For Identity Management And Cyberark Pam, Prepare Standard Operating Procedures, Maintain Comprehensive Documentation, And Facilitate Knowledge Sharing Sessions.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance Through Rigorous Assessment, Contributing To Effective Capacity Planning Within Cyberark Environments.
4. Foster Positive Customer Relationships By Actively Participating In Meetings To Address Concerns, Utilizing Cyberark Pam Insights To Enhance Service Delivery And Customer Satisfaction.
5. Conduct And Validate Root Cause Analysis And Trend Analysis Using Cyberark Pam Data To Create Reports That Inform Key Business Stakeholders About Performance Metrics And Improvement Strategies.
2. Mentor Team Members In Best Practices For Identity Management And Cyberark Pam, Prepare Standard Operating Procedures, Maintain Comprehensive Documentation, And Facilitate Knowledge Sharing Sessions.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance Through Rigorous Assessment, Contributing To Effective Capacity Planning Within Cyberark Environments.
4. Foster Positive Customer Relationships By Actively Participating In Meetings To Address Concerns, Utilizing Cyberark Pam Insights To Enhance Service Delivery And Customer Satisfaction.
5. Conduct And Validate Root Cause Analysis And Trend Analysis Using Cyberark Pam Data To Create Reports That Inform Key Business Stakeholders About Performance Metrics And Improvement Strategies.
Skill Requirements
1. Expertise In Identity Management And Cyberark Pam (Vault, Pvwa, Cpm & Psm)
2. Strong Analytical Skills To Perform Root Cause And Trend Analysis
3. Excellent Communication And Presentation Skills For Stakeholder Engagement
4. Familiarity With Documentation Standards And Process Optimization
2. Strong Analytical Skills To Perform Root Cause And Trend Analysis
3. Excellent Communication And Presentation Skills For Stakeholder Engagement
4. Familiarity With Documentation Standards And Process Optimization
Other Requirements
1. Cyberark Certified Trustee (Optional But Valuable)
2. Itil Foundation Certification (Optional But Valuable
2. Itil Foundation Certification (Optional But Valuable
Frequently Asked Questions
Is the salary disclosed for the SME - Identity Management position at HCLTech?
The salary for this SME - Identity Management role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Identity Management position at HCLTech located?
This SME - Identity Management role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Identity Management position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Identity Management job at HCLTech posted?
This SME - Identity Management position at HCLTech was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Identity Management
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.