SME - Iaas AWS, Terraform

HCLTech
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📍 Chennai, India

About this role

Job Summary

We are looking for a proactive and technically strong Cloud Operations & Automation Support Engineer to support provisioning platforms and automation workflows. The role involves troubleshooting complex build failures, supporting configuration management tools, and ensuring smooth execution of provisioning and decommissioning processes in a production environment.

Key Responsibilities

  • Monitor, manage, and troubleshoot provisioning and build failures across workflows such as VPCx, OPCx, and database platforms
  • Perform end-to-end issue analysis and resolution for provisioning and decommissioning workflows to ensure minimal business disruption
  • Create, manage, and track Incidents / iTasks in ServiceNow when support from dependent teams (e.g., IRIS, VPCx) is required
  • Support OS teams (Linux & Windows) in resolving Chef-related issues, including:
    • Unhealthy Chef clients
    • Errors or exceptions during Chef runs
    • Data bag-related issues
  • Troubleshoot Jenkins pipeline failures by analyzing logs and providing resolution support to requestors via email or support channels
  • Escalate critical and recurring issues via JIRA or appropriate escalation mechanisms to ensure timely resolution
  • Collaborate with cross-functional teams to ensure stability and efficiency of automation workflows

Skill Requirements

  • Hands-on experience with Chef (configuration management and troubleshooting)
  • Strong understanding of provisioning workflows:
    • VPCx, OPCx, DB platforms
  • Good knowledge of Linux and Windows server environments
  • Familiarity with cloud platforms:
    • AWS and/or Azure
  • Experience with Jenkins and pipeline troubleshooting
  • Exposure to workflow orchestration tools such as Harmonize / CloudX
  • Strong troubleshooting, analytical, and problem-solving skills

Ability to work effectively in a production support environment

Other Requirements

  • ServiceNow (Incident & iTask management)
  • JIRA (Issue tracking and escalation)
  • Jenkins (CI/CD pipeline troubleshooting)
  • Chef (Configuration management)
  • Cloud Platforms: AWS / Azure
  • Workflow Tools: Harmonize / CloudX

Frequently Asked Questions

Is the salary disclosed for the SME - Iaas AWS, Terraform position at HCLTech?
The salary for this SME - Iaas AWS, Terraform role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Iaas AWS, Terraform position at HCLTech located?
This SME - Iaas AWS, Terraform role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Iaas AWS, Terraform position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Iaas AWS, Terraform job at HCLTech posted?
This SME - Iaas AWS, Terraform position at HCLTech was posted on Jul 29, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Iaas AWS, Terraform
HCLTech
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