SME - DynaTrace, Windows PowerShell
About this role
Job Summary
The Subject Matter Expert (Support & Ops) plays a critical role in ensuring the timely resolution of escalations and incidents while adhering to quality norms and service level agreements (SLAs). This position is pivotal in enhancing customer satisfaction through effective analysis, communication, and process improvement.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Incidents By Utilizing Dynatrace For Performance Monitoring And Powershell For Automation, Aligning With Agreed Slas.
2. Conduct Value-Added Activities, Including Mentoring Team Members And Preparing Standard Operating Procedures Using Python For Process Automation, While Maintaining Effective Documentation And Promoting Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance By Leveraging Dynatrace Insights And Powershell Scripts, While Actively Participating In Capacity Planning Initiatives.
4. Facilitate Positive Customer Feedback And Satisfaction By Participating In Customer Meetings, Employing Effective Communication Skills To Understand And Address Any Issues Faced.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis Using Python And Present Performance Reports To Key Business Stakeholders, Ensuring Data-Driven Decision-Making.
2. Conduct Value-Added Activities, Including Mentoring Team Members And Preparing Standard Operating Procedures Using Python For Process Automation, While Maintaining Effective Documentation And Promoting Knowledge Sharing.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance By Leveraging Dynatrace Insights And Powershell Scripts, While Actively Participating In Capacity Planning Initiatives.
4. Facilitate Positive Customer Feedback And Satisfaction By Participating In Customer Meetings, Employing Effective Communication Skills To Understand And Address Any Issues Faced.
5. Validate Analyses Such As Root Cause Analysis And Trend Analysis Using Python And Present Performance Reports To Key Business Stakeholders, Ensuring Data-Driven Decision-Making.
Skill Requirements
1. In-Depth Knowledge Of Dynatrace For Performance Monitoring And Incident Management.
2. Proficiency In Powershell Scripting For Process Automation And Incident Resolution.
3. Strong Analytical Skills With The Ability To Conduct Root Cause Analysis And Trend Analysis Using Python.
4. Excellent Communication Skills For Effective Stakeholder Engagement And Presentation.
2. Proficiency In Powershell Scripting For Process Automation And Incident Resolution.
3. Strong Analytical Skills With The Ability To Conduct Root Cause Analysis And Trend Analysis Using Python.
4. Excellent Communication Skills For Effective Stakeholder Engagement And Presentation.
Other Requirements
1. Optional But Valuable: Itil Foundation Certification.
2. Optional But Valuable: Dynatrace Certification
2. Optional But Valuable: Dynatrace Certification
Frequently Asked Questions
Is the salary disclosed for the SME - DynaTrace, Windows PowerShell position at HCLTech?
The salary for this SME - DynaTrace, Windows PowerShell role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - DynaTrace, Windows PowerShell position at HCLTech located?
This SME - DynaTrace, Windows PowerShell role at HCLTech is based in Chennai, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - DynaTrace, Windows PowerShell position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - DynaTrace, Windows PowerShell job at HCLTech posted?
This SME - DynaTrace, Windows PowerShell position at HCLTech was posted on Aug 21, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - DynaTrace, Windows PowerShell
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.