SME - Change Management, ServiceNow
About this role
Job Summary
The Tools & Automation Engineer plays a crucial role in enhancing operational efficiency through the development and maintenance of automation tools. This position focuses on asset management and ITIL processes, ensuring that all solutions align with organizational standards for quality and cost. The engineer will work collaboratively to deliver high-quality code and support existing projects while responding to client requests.
Key Responsibilities
1. Ensure Timely Resolution And Quality Compliance Of Escalated Tickets And Incidents Through Effective Change Management Processes, Adhering To Slas And Itil Best Practices.
2. Mentor And Guide Team Members By Preparing Standard Operating Procedures (Sops), Maintaining Comprehensive Documentation, And Actively Participating In Knowledge-Sharing Initiatives.
3. Validate Change Order Implementation Plans And Ensure Adherence To Human Error Compliance, Contributing To Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Relationships By Engaging In Customer Meetings To Gather Feedback, Understand Challenges, And Ensure Effective Communication Of Solutions.
5. Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis, To Prepare Detailed Performance Reports For Presentation To Key Business Stakeholders, Facilitating Informed Decision-Making.
2. Mentor And Guide Team Members By Preparing Standard Operating Procedures (Sops), Maintaining Comprehensive Documentation, And Actively Participating In Knowledge-Sharing Initiatives.
3. Validate Change Order Implementation Plans And Ensure Adherence To Human Error Compliance, Contributing To Capacity Planning Discussions To Optimize Resource Allocation.
4. Foster Positive Customer Relationships By Engaging In Customer Meetings To Gather Feedback, Understand Challenges, And Ensure Effective Communication Of Solutions.
5. Conduct Thorough Analyses, Including Root Cause Analysis And Trend Analysis, To Prepare Detailed Performance Reports For Presentation To Key Business Stakeholders, Facilitating Informed Decision-Making.
Skill Requirements
1. Strong Understanding Of Change Management And Itil Frameworks.
2. Proficient In Servicenow (Snow), Bmc Remedy, Ca Service Desk, And Avanti Tools.
3. Excellent Analytical Skills With The Ability To Perform Root Cause And Trend Analysis.
4. Strong Communication And Presentation Skills For Stakeholder Engagement.
5. Ability To Develop And Maintain Comprehensive Documentation And Sops.
2. Proficient In Servicenow (Snow), Bmc Remedy, Ca Service Desk, And Avanti Tools.
3. Excellent Analytical Skills With The Ability To Perform Root Cause And Trend Analysis.
4. Strong Communication And Presentation Skills For Stakeholder Engagement.
5. Ability To Develop And Maintain Comprehensive Documentation And Sops.
Other Requirements
1. Itil Foundation Certification (Recommended).
2. Change Management Certification (Optional But Valuable)
2. Change Management Certification (Optional But Valuable)
Frequently Asked Questions
Is the salary disclosed for the SME - Change Management, ServiceNow position at HCLTech?
The salary for this SME - Change Management, ServiceNow role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Change Management, ServiceNow position at HCLTech located?
This SME - Change Management, ServiceNow role at HCLTech is based in Gautam Buddha Nagar, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Change Management, ServiceNow position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Change Management, ServiceNow job at HCLTech posted?
This SME - Change Management, ServiceNow position at HCLTech was posted on Sep 24, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Change Management, ServiceNow
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.