SME - Azure DevOps, Terraform
About this role
Job Summary
The Subject Matter Expert in Support & Operations plays a critical role in ensuring the timely resolution of escalations and incidents while adhering to quality standards. This position emphasizes the application of Infrastructure as Code (IaC) and Terraform in Azure environments to drive operational excellence and enhance customer satisfaction through effective communication and strategic analysis.
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Incidents By Utilizing Iac And Terraform Within Azure Environments, Adhering To Agreed Service Level Agreements (Slas).
2. Mentor Team Members And Administrators In Best Practices For Azure Iaas, Paas, And Kubernetes, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Operational Processes.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance By Applying Best Practices In Terraform Configurations And Azure Infrastructure Management.
4. Actively Engage In Customer Meetings To Address Concerns And Gather Feedback, Leveraging Knowledge Of Azure Services To Enhance Customer Satisfaction.
5. Conduct Root Cause Analysis And Trend Analysis To Validate Findings And Provide Insights Through Reports, Facilitating Informed Decision-Making For Key Business Stakeholders.
2. Mentor Team Members And Administrators In Best Practices For Azure Iaas, Paas, And Kubernetes, While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation For Operational Processes.
3. Validate Change Order Implementation Plans And Ensure Human Error Compliance By Applying Best Practices In Terraform Configurations And Azure Infrastructure Management.
4. Actively Engage In Customer Meetings To Address Concerns And Gather Feedback, Leveraging Knowledge Of Azure Services To Enhance Customer Satisfaction.
5. Conduct Root Cause Analysis And Trend Analysis To Validate Findings And Provide Insights Through Reports, Facilitating Informed Decision-Making For Key Business Stakeholders.
Skill Requirements
1. Strong Understanding Of Infrastructure As Code (Iac) Principles And Hands-On Experience With Terraform.
2. Proficient In Azure Services Including Iaas, Paas, And Kubernetes.
3. Excellent Analytical Skills With The Ability To Perform Root Cause And Trend Analyses.
4. Effective Communication And Presentation Skills To Liaise With Business Stakeholders.
5. Familiarity With Itil Or Similar Frameworks For Incident Management And Service Delivery.
2. Proficient In Azure Services Including Iaas, Paas, And Kubernetes.
3. Excellent Analytical Skills With The Ability To Perform Root Cause And Trend Analyses.
4. Effective Communication And Presentation Skills To Liaise With Business Stakeholders.
5. Familiarity With Itil Or Similar Frameworks For Incident Management And Service Delivery.
Other Requirements
1. Certification In Azure Solutions Architect Or Terraform Associate Is Optional But Valuable.
2. Itil Foundation Certification Is Recommended
2. Itil Foundation Certification Is Recommended
Frequently Asked Questions
Is the salary disclosed for the SME - Azure DevOps, Terraform position at HCLTech?
The salary for this SME - Azure DevOps, Terraform role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - Azure DevOps, Terraform position at HCLTech located?
This SME - Azure DevOps, Terraform role at HCLTech is based in Greater London, United Kingdom. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - Azure DevOps, Terraform position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - Azure DevOps, Terraform job at HCLTech posted?
This SME - Azure DevOps, Terraform position at HCLTech was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - Azure DevOps, Terraform
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.