SME - AWS Security, Cloud Security
About this role
Job Summary
The Subject Matter Expert in Support & Operations plays a crucial role in ensuring timely resolution of escalations and incidents, adhering to quality standards and service level agreements (SLAs). This position is instrumental in enhancing customer satisfaction through effective communication, mentoring, and active involvement in operational processes while leveraging expertise in AWS Security and Cisco ASA.
Key Responsibilities
1. Ensure On-Time Resolution And Quality Compliance Of Escalated Tickets And Incidents By Utilizing Aws Security And Cisco Asa, Adhering To Agreed Slas And Quality Norms.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, Ensuring Knowledge Sharing And Operational Efficiency.
3. Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning To Support Operational Scalability.
4. Facilitate Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Understanding And Addressing Concerns Related To Aws Security And Cisco Asa.
5. Conduct Thorough Validations Of Analyses, Including Root Cause Analysis And Trend Analysis, And Produce Reports To Support Performance Improvement Initiatives For Key Business Stakeholders.
2. Mentor Team Members And Administrators While Preparing Standard Operating Procedures (Sops) And Maintaining Comprehensive Documentation, Ensuring Knowledge Sharing And Operational Efficiency.
3. Validate Change Order Implementation Plans And Human Error Compliance, Actively Participating In Capacity Planning To Support Operational Scalability.
4. Facilitate Positive Customer Feedback And Satisfaction By Engaging In Customer Meetings, Understanding And Addressing Concerns Related To Aws Security And Cisco Asa.
5. Conduct Thorough Validations Of Analyses, Including Root Cause Analysis And Trend Analysis, And Produce Reports To Support Performance Improvement Initiatives For Key Business Stakeholders.
Skill Requirements
1. Expertise In Aws Security And Cisco Asa.
2. Strong Understanding Of Incident Management And Escalation Processes.
3. Proficient In Developing Sops And Documentation Practices.
4. Excellent Communication And Presentation Skills To Liaise With Stakeholders.
5. Ability To Perform Root Cause And Trend Analysis.
2. Strong Understanding Of Incident Management And Escalation Processes.
3. Proficient In Developing Sops And Documentation Practices.
4. Excellent Communication And Presentation Skills To Liaise With Stakeholders.
5. Ability To Perform Root Cause And Trend Analysis.
Other Requirements
1. Aws Certified Security � Specialty (Optional But Valuable).
2. Cisco Certified Network Associate (Ccna) Security (Optional But Valuable)
2. Cisco Certified Network Associate (Ccna) Security (Optional But Valuable)
Frequently Asked Questions
Is the salary disclosed for the SME - AWS Security, Cloud Security position at HCLTech?
The salary for this SME - AWS Security, Cloud Security role at HCLTech is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the SME - AWS Security, Cloud Security position at HCLTech located?
This SME - AWS Security, Cloud Security role at HCLTech is based in Sao Paulo, Brazil. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
How do I apply for the SME - AWS Security, Cloud Security position at HCLTech?
Click the "Apply Now" button on this page. You will be redirected to HCLTech's official application portal hosted on successfactors where you can submit your application directly.
When was the SME - AWS Security, Cloud Security job at HCLTech posted?
This SME - AWS Security, Cloud Security position at HCLTech was posted on Sep 23, 2026. Apply as soon as possible — early applications are often reviewed first.
SME - AWS Security, Cloud Security
HCLTech
You'll be redirected to HCLTech's official application page on successfactors.