Expansion Manager SMB
connecteam
Expansion Manager SMB
connecteam· Customer Success
About this role
Who Connecteam is:
Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide.
We built Connecteam for real operators - the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other.
Connecteam brings daily operations and team communication into one intuitive app - from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job.
Backed by $220M+ from Insights Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide - empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.
About the Role:
We are looking for a driven and dynamic Expansion Manager to join our team. In this role, you will be responsible for identifying and executing opportunities to expand our existing customer base and increase revenue through upselling and cross-selling. You will work independently and collaborate closely with our SDR and CSM teams to drive growth.
Responsibilities:
- Identify and execute upselling and cross-selling opportunities with existing customers.
- The Account Manager position is a quota-carrying position; you will own the full sales cycle, managing your own account pipeline and contributing to the team’s pipeline.
- Becoming a product expert
- Analyze customer data to identify expansion opportunities.
- Be the face of the company – Connecteam is known for our outstanding customer service and approach
- Collaborate with SDR and CSM teams to ensure a seamless customer experience.
- Influence the product based on customers' demands and needs
- Manage multiple tasks and projects in a fast-paced and high-pressure environment.
- Initiative, independence and ownership
Requirements:
- 2+ years of experience as an Account Manager/Account Executive focused on sales - MUST, at a SaaS company preferred
- Energetic, positive, and motivated - MUST
- Strong record of closing deals and over-achieving monthly quotas
- Strong customer relationship skills and the ability to interact with individuals at all levels in an organization.
- Ability for self-learning and highly independent
- Strong team player with excellent communication and collaboration skills.
- Ability to thrive in a high-pressure and busy work environment.
- Presently located in a commutable distance to work hybrid in our office in Melbourne 3 days per week - MUST!
If you are passionate about selling, driving growth and have the required experience and skills, we would love to hear from you!
#LI-Hybrid
Joining Connecteam Is The Smart Move:
- We build our people up. Every team member is treated as a long-term investment and we recognize the value in always nurturing and training them so they can go above and beyond in their skills and job duties.
- We make an impact on our customer’s business. We are on a mission to provide managers of all business types and sizes with the tools they need to communicate, operate, engage, and run their deskless workforce. Our product offers them an effective and affordable solution to run their business.
- We get the job done. Connecteam employees are passionate in executing their job duties so they can drive the company forward and provide real value to our customers.
- We have fun! From weekly happy hours to holiday parties, we always enjoy each other’s company (and good food, of course). Connecteam is like one big, happy family!
- Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment. We share a responsibility to support our team and enrich their lives.
Together we will shape the future of work!
Frequently Asked Questions
Is the salary disclosed for the Expansion Manager SMB position at connecteam?
The salary for this Expansion Manager SMB role at connecteam is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Expansion Manager SMB position at connecteam located?
This Expansion Manager SMB role at connecteam is based in Melbourne, Victoria, Australia. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Which team or department does the Expansion Manager SMB at connecteam belong to?
This Expansion Manager SMB position is part of the Customer Success department at connecteam. See the full job description for more information about the team structure and responsibilities.
How do I apply for the Expansion Manager SMB position at connecteam?
Click the "Apply Now" button on this page. You will be redirected to connecteam's official application portal hosted on greenhouse where you can submit your application directly.
When was the Expansion Manager SMB job at connecteam posted?
This Expansion Manager SMB position at connecteam was posted on Apr 15, 2026. Apply as soon as possible — early applications are often reviewed first.
Expansion Manager SMB
connecteam
You'll be redirected to connecteam's official application page on Greenhouse.