Sky CA Classic - Team Leader-Sky Channel-VRM - CA
Kotak Additional
Sky CA Classic - Team Leader-Sky Channel-VRM - CA
About this role
We are seeking a Team Leader for our Sky CA Classic team within the Sky Channel-VRM - CA department at Kotak Mahindra Bank Ltd. The ideal candidate will lead and motivate a team of customer advisors, ensuring exceptional service and sales performance.
As the Team Leader, you will play a crucial role in driving the success of our Sky CA Classic team. Your primary responsibility will be to manage and inspire a team of customer advisors, providing them with the necessary guidance and support to excel in their roles. You will be responsible for coaching and developing your team members, ensuring they have the skills and knowledge to deliver exceptional customer service and achieve sales targets. Additionally, you will collaborate with other departments to align strategies and ensure a seamless customer experience.
Responsibilities
- Lead and motivate a team of customer advisors, fostering a positive and productive work environment.
- Coach and develop team members, providing regular performance feedback and identifying areas for improvement.
- Set and monitor sales targets, ensuring the team achieves and exceeds goals.
- Handle customer escalations and provide timely resolutions, maintaining high customer satisfaction.
- Collaborate with other departments to align strategies and enhance the overall customer experience.
- Conduct regular team meetings to discuss performance, provide updates, and address any concerns.
- Ensure compliance with company policies and procedures, maintaining a high standard of professionalism.
- Monitor and analyze team performance metrics, identifying trends and implementing improvements.
- Build and maintain strong relationships with key stakeholders across the organization.
Qualifications
- Minimum of 3 years of experience in a team leadership role, preferably in a customer service or sales environment.
- Proven track record of leading and motivating teams to achieve sales targets.
- Excellent communication and interpersonal skills, with the ability to build strong relationships.
- Strong coaching and mentoring abilities, with a focus on developing team members.
- Analytical mindset with the ability to interpret data and make informed decisions.
- Proficiency in using customer relationship management (CRM) systems and sales tracking tools.
- Knowledge of banking products and services is an advantage.
- Ability to work independently and manage multiple priorities effectively.
- Excellent organizational skills and attention to detail.
- Flexibility to adapt to changing business needs and a dynamic work environment.
Frequently Asked Questions
Is the salary disclosed for the Sky CA Classic - Team Leader-Sky Channel-VRM - CA position at Kotak Additional?
The salary for this Sky CA Classic - Team Leader-Sky Channel-VRM - CA role at Kotak Additional is not publicly listed. Click "Apply Now" to learn more about the compensation package on their official careers page.
Where is the Sky CA Classic - Team Leader-Sky Channel-VRM - CA position at Kotak Additional located?
This Sky CA Classic - Team Leader-Sky Channel-VRM - CA role at Kotak Additional is based in Thane, Maharashtra, India. The position is listed as on-site or hybrid. Check the full job description or apply directly to confirm the work arrangement.
Is the Sky CA Classic - Team Leader-Sky Channel-VRM - CA role at Kotak Additional full-time or part-time?
This is listed as a Full time position. It is posted as a Sky CA Classic - Team Leader-Sky Channel-VRM - CA role at Kotak Additional.
How do I apply for the Sky CA Classic - Team Leader-Sky Channel-VRM - CA position at Kotak Additional?
Click the "Apply Now" button on this page. You will be redirected to Kotak Additional's official application portal hosted on oraclecloud where you can submit your application directly.
When was the Sky CA Classic - Team Leader-Sky Channel-VRM - CA job at Kotak Additional posted?
This Sky CA Classic - Team Leader-Sky Channel-VRM - CA position at Kotak Additional was posted on Sep 21, 2026. Apply as soon as possible — early applications are often reviewed first.
Sky CA Classic - Team Leader-Sky Channel-VRM - CA
Kotak Additional
You'll be redirected to Kotak Additional's official application page on oraclecloud.