Site Reliability Engineer II

2+ years of experience in SRE, DevOps, production support, or infrastructure engineering roles

Hands-on experience with monitoring and observability tooling (e.g., Datadog, Prometheus, Grafana, CloudWatch, or similar)

Working knowledge of at least one major cloud provider (AWS preferred)

Proficiency in at least one scripting or programming language (e.g., Python, Bash, Go) for automation, with demonstrated examples of automating away manual operational work

Experience participating in incident response and on-call or shift-based operations

Understanding of SLI/SLO concepts and reliability engineering fundamentals

Ability to work follow-the-sun shift rotations, including structured handoffs with teams in other regions

Strong written and verbal English communication skills for cross-region collaboration

Own the Vietnam shift within GRE’s global follow-the-sun coverage model, including schedule design, coverage planning, and holiday/leave management

Ensure clean, structured handoffs to and from US and India teams, with clear ownership transfer on open incidents and in-flight work

Maintain shift readiness: runbooks current, alerts actionable, escalation paths clear

Serve as escalation point for the Vietnam shift during complex or high-severity incidents

Kubernetes, container orchestration, and infrastructure as code experience (e.g., Terraform)

Familiarity with AI-assisted operations tooling and automation-first reliability approaches, including auto-healing and auto-remediation patterns

Exposure to platform engineering and internal developer platform concepts: self-service tooling, developer portals (e.g., Port, Backstage), GitOps

Experience in multi-region or globally distributed team models

Relevant certifications (AWS, CKA, or similar)