Site Reliability Engineer | Hybrid - Centris/Makati

Non-negotiable skills we are looking for:

• Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings into patterns, rules, and pipeline:
• Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL)
• Knowledge of Grafana, Prometheus, App Dynamics, ThousandEyes
• Uses SLI/SLOs, postmortems, and CMDB and other context to reduce noise, drive self-healing, and measurably improve MTTR and KPIs.

High Level Summary:

Ensure the reliability of a client's critical monitoring and event management systems and services, provide standards and governance around monitoring and observability which enable Chevron business-critical processes to operate safely, efficiently, and reliably.

Key Responsibilities:

• You will design and define standards, patterns, and automations opportunities that elevate monitoring and reliability across platforms and applications, with a strong focus on Azure Monitor, ServiceNow ITOM Event Management, Grafana, and APM/Synthetics tooling
• You’ll partner with product teams to implement SLO/SLI-driven operations, reduce alert noise, accelerate incident response, and embed self-healing where it matters most.
• Engineer enterprise monitoring & event patterns by authoring and maintaining reference architectures, runbooks, and event management models (alert → event → incident) with actionable alerts and incidents routing.
• Contribute to Monitoring and Observability & Event Management Strategy and tooling intake/governance checkpoints and coach product teamsInternal - General Use
• Excellent communication skills to drive continuous improvement by reducing alert noise, shorten MTTR, and improve change success by embedding postmortem learnings into patterns, rules, and pipelines.

Technologies and Tools:

• SRE Practices: Observability and Monitoring
• Cloud Observability: Azure Monitor/App Insights/Log Analytics (KQL)
• Grafana/Prometheus for metrics visualization where applicable
• ServiceNow ITOM Event Management
• Azure Fundamentals, Azure Monitor
• DevOps and Automation Tools
• Grafana, Prometheus, App Dynamics, ThousandEyes
• Application Performance Monitoring and Digital User Experience tools

Required Qualifications:

• Bachelor’s degree in IT /Computer science/Engineering, or related field.
• 3+ years in monitoring/observability/SRE roles with hands-on experience in Azure Monitor/App Insights (KQL) and ServiceNow Event Management.
• Strong knowledge in Azure Log Analytics, KQL, Telemetry, APM implementations
• Demonstrated ability to collaborate across IT Operations team, platform, cyber, network, and product teams, strong written verbal communication for standards and enablement.

Preferred Qualifications:

• 5+ years of experience with SRE role and deep understanding of monitoring and application performance management
• Knowledge of SLO platforms (e.g., Nobl9) and experience contributing to standards/governance artifacts.
• Knowledge of proactive monitoring using Azure monitor services, telemetry, and synthetic transactions.
• Understanding of network architecture and security: WAN/LAN, TCP/IP, PKI.Internal - General Use
• Familiarity with ITSM processes and tools (e.g., ServiceNow), and compliance processes
• Have AIOps vision and awareness

Critical Selection Criteria:

1. Communication & Teaming – Able to translate complex reliability patterns into consumable standards and coach IT operations team via office hours/CoP sessions.
2. Technical Depth in Monitoring and Observability Stack – Hands-on in ServiceNow Event Management, Azure Monitor/KQL, and automation.
3. Analytical & Systems Thinking – Uses SLI/SLOs, postmortems, and CMDB context to reduce noise, drive self-healing, and measurably improve MTTR and KPIs.

Additional Details:

• Work set-up: Hybrid 3x / RTO 2x per week | Eton, Centris
• Work shift: Nightshift