Site Payment Specialist

Syneos Health® is a leading fully-integrated life sciences services organization built to accelerate customer success. We partner with innovators at every point across the drug development and commercialization continuum, helping them navigate complexity, anticipate change and accelerate progress.
 
Our Clinical Solutions team members act with a drug development mindset, applying their years of experience and deep expertise to truly understand customer needs and represent those in the solutions we shape.
 
Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to deliver – for one another, our customers, and, most importantly, for those in need.
 
Discover what your 25,000 future colleagues already know:
 
Why Syneos Health
• We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
• We are committed to building an inclusive culture – where you can authentically be yourself. Central to this is our purpose – Driven to Deliver – which captures the passion of our colleagues to show up each day and shape solutions that have the ability to dramatically impact someone’s life. 
• We are continuously building the company we all want to work for and our customers want to work with. Why? Because we know that when we bring together smart colleagues from across the world, we can shape the future of healthcare, driving impact for customers and defining the pace of patient progress. 

Job Responsibilities

Payment Specialist

Responsibilities:

Payment Execution

• Manage and execute site payments in compliance with Clinical Trial Agreements and individual site staff agreements
• Manage and execute participant payments in line with regulatory requirements and policies
• Record payment transactions and updates accurately in relevant electronic systems
• Prepare and process payment requests in the Smart Grant system per required timelines and update the system as needed following signed annexes
• Create Purchase Orders (POs) based on established contract values, in coordination with Budget & Contract Specialists and Trial Managers
• Set up new suppliers for newly engaged site staff participating in clinical trials
• Track and monitor payment status regularly, proactively identifying and resolving issues and reporting inaccuracies in reports as required
• Develop and implement site payment optimisation processes in collaboration with stakeholders, including external HCP and HCO, local departments and CDC Teams

Stakeholder Engagement & Communication

• Coordinate with Budget & Contract Specialists, Study Start-up Specialists, Trial Managers, and Legal and Finance Teams as required to facilitate the efficient execution of payment processes and resolution of payment related issues
• Handle financial correspondence related to site payment process with dedicated site payment person and site staff
• Communicate with sites and clinical teams regarding payment status and address issues questions or updates
• Act as a subject matter expert (SME) for site payment processes and inquiries
• Deliver assigned activities proactively, independently and in accordance with NN Standard Operational Procedures (SOPs)

Quality Oversight

• Support high-quality execution of clinical trial payment activities in compliance with ICH-GCP, regulatory requirements and internal SOPs

Qualifications:

• Bachelor's degree in finance, accounting, business, science, or a related field

Level of experience Payment Specialist 1: 0 - 1 year experience in clinical studies, pharma/biotech, or financial operations, ideally with global exposure

Payment Specialist 2: 1- 3 years experience in clinical studies, pharma/biotech, or financial operations, ideally with global exposure

Payment Specialist 3: 4+ years experience in clinical studies, pharma/biotech, or financial operations, ideally with global exposure

Get to know Syneos Health

Over the past 5 years, we have worked with 94% of all Novel FDA Approved Drugs, 95% of EMA Authorized Products and over 200 Studies across 73,000 Sites and 675,000+ Trial patients.

No matter what your role is, you’ll take the initiative and challenge the status quo with us in a highly competitive and ever-changing environment. Learn more about Syneos Health.

http://www.syneoshealth.com

Additional Information

Tasks, duties, and responsibilities as listed in this job description are not exhaustive.  The Company, at its sole discretion and with no prior notice, may assign other tasks, duties, and job responsibilities. Equivalent experience, skills, and/or education will also be considered so qualifications of incumbents may differ from those listed in the Job Description.  The Company, at its sole discretion, will determine what constitutes as equivalent to the qualifications described above.   Further, nothing contained herein should be construed to create an employment contract.  Occasionally, required skills/experiences for jobs are expressed in brief terms.  Any language contained herein is intended to fully comply with all obligations imposed by the legislation of each country in which it operates, including the implementation of the EU Equality Directive, in relation to the recruitment and employment of its employees.  The Company is committed to compliance with the Americans with Disabilities Act, including the provision of reasonable accommodations, when appropriate, to assist employees or applicants to perform the essential functions of the job.