Shop Service Supervisor, San Antonio

Job Description:

Job Title: Shop Service Supervisor

Location: San Antonio TX

Schedule: Onsite

POSITION SUMMARY

The Service Supervisor will manage and plan daily job scheduling, providing excellent service to area customer base.  The successful candidate will manage and motivate team of Service Technicians including operations, planning, budget setting, and cost control and profit maximization.  Candidate preferably has a proven track record in managing and developing people, a demonstrated ability to establish and accomplish goals and priorities, and the ability to recognize, develop, and utilize resources and achieve outcomes that consistently exceed customers' expectation.

What you’ll do:

• Job Planning
• Manage, motivate and lead daily work activities of Shop Service Technicians and provide supervision and managerial support
• Ensure professionalism and a high customer service standard
• Expedite service orders and calls, if necessary
• Sell repairs and follow up work
• Track and follow up on leads brought in by field operatives (technicians and inspectors)
• Develop quotes in a timely manner
• Schedule preventive maintenance and repair activities on equipment
• Resolve customer issues and complaints
• Complete, process and route appropriate paperwork
• Provide a high level of communication with both Customer and Office
• Perform service work to assist with overflow and emergencies, as needed.
• Source difficult to find parts
• Coordinate the procurement of supplies, materials, equipment, and subcontract labor for jobs
• Monitor and coordinate the maintenance of company equipment and assets to ensure they are in proper condition and good working order
• Inspect overhead crane and hoist and conduct spot inspections and audits of the Service Technicians’ equipment and vehicles and record the results.
• Enter data into SAP database as necessary and utilize MS Office applications
• Responsible for all miscellaneous activities within the branch such as shipping/receiving, shop cleanliness, equipment/building maintenance, answering phones

What you’ll bring:

• High school diploma or GED
• 1+ year of lead/supervisor experience
• 2+ years of mechanical experience with heavy equipment

PREFERRED QUALIFICATIONS:

• 2+ years of experience managing technicians
• Ability to pass MVR
• 2 year technical degree 
• Automotive, heavy equipment, shop environment experience
• Thorough knowledge of electrical theory for power and controls.
• Familiarity with utility equipment
• Operations Experience
• Previous experience running a Service Department
• Understanding of OSHA/ANSI standard
• Strong organizational and prioritizing skills
• Thorough understanding of the financials for a service company
• Intermediate proficiency with Microsoft Office Products, including basic to intermediate Excel skills
• Customer focused, with good interpersonal and communication skills, both verbal and written
• Collaborative leadership skills
• SAP experience

WORK ENVIRONMENT CONSIDERATIONS:

• Work various environments and working conditions depending on assignment
• Working at heights & some heavy lifting
• Walking, sitting, standing, bending, driving, reading, seeing, hearing, speaking, concentrating, communicating
• May travel to and from customer sites periodically using company vehicle and may periodically require overnight travel

Salary: Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to a base salary, this position is eligible for a performance bonus.  

Why join us

• We are a global company, and our culture is defined by our Values — Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship. Check out this video! The Terex purpose
• Safety is an absolute way of life. We expect all team members to prioritize safety and commit to Zero Harm.
• Our top priority is creating an inclusive environment where every team member feels safe, supported, and valued.
• We make a positive impact by providing innovative solutions, engaging our people, and operating in a sustainable way.
• We are committed to helping team members reach their full potential.
• Through innovation and collaboration, our vision remains forward-looking, and we aim to be a catalyst for change, inspiring others to build a better world for generations.
• We offer competitive salaries, Team Member bonus, healthcare, paid holidays, 401K, life insurance, LinkedIn Learning.
• For more information on why Terex is a great place to work click on the link! Careers | Terex Corporate

If you are interested in an open position but feel you may not meet all the listed qualifications, we still encourage you to apply.

About Terex:

Terex Corporation is a global leader in specialized equipment solutions, serving essential sectors such as emergency services, waste and recycling, utilities, and construction. Our diversified portfolio positions us in resilient, high-demand markets with strong long-term growth potential.

We design and manufacture advanced specialty vehicles—including fire, ambulance, and recreational vehicles—alongside waste collection vehicles, materials processing machinery, mobile elevating work platforms, and equipment for the electric utility industry. Through our global dealer, parts and service network and true value-creating digital solutions, we deliver best-in-class lifecycle support, helping customers maximize return on investment.

With a strong manufacturing footprint in the United States and operations across Europe, India, and Asia Pacific, Terex combines global reach with local expertise to capture opportunities worldwide. Our strategy is clear: exceed customer expectations, invest in innovation, leverage our diversified portfolio, and deliver consistent, profitable growth for our shareholders.

For more information, please visit www.terex.com.

Additional Information:

We are passionate about producing equipment that helps improve the lives of people around the world and providing our team members with a rewarding career and the opportunity to make an impact.  We are committed to recruiting, engaging, developing, and retaining team members at all levels of our global workforce.  Our culture is defined by our Terex Way Values – Integrity, Respect, Improvement, Servant Leadership, Courage, and Citizenship.  Our values are the driving force behind our commitment to maintain an inclusive, supportive, non-discriminatory, and safe workplace for all team members.  To that end, we are committed to actively foster a culture where every team member feels valued, listened to, and appreciated. We are committed to being fair and impartial in our decisions. As an Equal Opportunity Employer, employment decisions are made without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law. If you are a qualified individual with a disability, including disabled veterans, you may request a reasonable accommodation if you are unable or limited in your ability to access job openings or apply for a job on this site as a result of your disability.  You can request reasonable accommodations by contacting the recruiting department (person or department) at Globaltalentacquisitions@terex.com. 

The Company offers competitive salaries, advancement opportunities, and a full range of benefits, including paid vacation, 401(k), medical, dental, and vision.