Job Description – Shift Engineer / Shift Supervisor

Department: Engineering / Facilities Management
Designation: Shift Engineer / Shift Supervisor
Location: Hospital Facility
Reporting To: Assistant Manager / Manager – Engineering

1. Job Purpose

To ensure smooth, safe, and uninterrupted operation of all hospital engineering services during the assigned shift, with particular focus on HVAC, electrical, plumbing, BMS, medical-support utilities, and other critical facility systems.

2. Key Responsibilities

• Monitor and operate all engineering systems during the assigned shift.
• Ensure uninterrupted operation of critical areas such as OT, ICU, MRI, CT, PET-CT, LINAC, dialysis, radiology, and other clinical areas.
• Monitor HVAC systems including AHUs, FCUs, chillers, cooling towers, pumps, VRF/VRV systems, and ventilation systems.
• Monitor electrical systems including HT/LT panels, DG sets, UPS, batteries, transformers, APFC panels, and essential/emergency power systems.
• Monitor BMS alarms, parameters, trends, and equipment status and take immediate action on abnormalities.
• Attend breakdowns and complaints promptly and coordinate with technicians and specialized vendors whenever required.
• Ensure preventive maintenance activities are carried out as per the approved schedule.
• Maintain proper shift handover and takeover records, including equipment status, pending complaints, breakdowns, and critical observations.
• Monitor energy and utility parameters and report any abnormal consumption or equipment performance.
• Ensure availability and proper functioning of firefighting, plumbing, pumps, STP, water systems, and other facility utilities.
• Coordinate with clinical, housekeeping, security, and other departments for engineering-related requirements.
• Ensure compliance with hospital safety procedures, SOPs, statutory requirements, and engineering standards.
• Supervise technicians, allocate daily jobs, monitor attendance, and ensure effective utilization of manpower.
• Verify completion and quality of maintenance work carried out by technicians and vendors.
• Maintain shift logbooks, equipment readings, breakdown reports, checklists, and other required records.
• Escalate critical equipment failures, safety concerns, and major breakdowns immediately to the reporting manager.
• Ensure proper housekeeping and safety practices in plant rooms and engineering areas.
• Support emergency response during power failure, HVAC failure, water leakage, fire incidents, flooding, and other facility emergencies.

3. Critical Equipment Monitoring

The Shift Engineer/Supervisor shall have working knowledge of and monitor, as applicable:

• Chillers and cooling towers
• AHUs, FCUs and ventilation systems
• VRF/VRV systems
• HT/LT electrical systems
• DG sets and AMF/ATS panels
• UPS and battery systems
• BMS
• Medical and critical-area HVAC systems
• Pumps and water systems
• STP/WTP systems
• Fire alarm and firefighting systems
• Boilers and hot-water systems
• Compressed air and other utility systems

4. Shift Management

• Conduct proper shift handover and takeover.
• Review all pending complaints and breakdowns at the beginning of the shift.
• Prioritize critical-area complaints and attend them immediately.
• Ensure adequate manpower deployment during the shift.
• Monitor technician performance and work progress.
• Maintain complete and accurate shift documentation.
• Ensure no critical complaint remains unattended or unreported.

5. Qualification & Experience

Education:

• Diploma / ITI in Electrical, Mechanical, HVAC, or relevant engineering trade.
• Diploma/B.Tech in Mechanical or Electrical Engineering may be preferred for the Shift Engineer position.

Experience:

• Shift Engineer: 5–8 years of relevant facility/hospital/industrial maintenance experience.
• Shift Supervisor: 3–6 years of relevant experience.
• Hospital or critical-facility experience will be preferred.

6. Technical Skills

• Good understanding of HVAC and electrical systems.
• Basic knowledge of BMS operation and alarm monitoring.
• Ability to troubleshoot equipment breakdowns.
• Knowledge of preventive and breakdown maintenance.
• Understanding of electrical and mechanical safety practices.
• Ability to read equipment manuals, drawings, and basic technical documents.
• Basic computer and reporting skills.

7. Key Competencies

• Strong troubleshooting and problem-solving ability.
• Good communication and coordination skills.
• Ability to work under pressure during emergency situations.
• Team handling and manpower management.
• Proactive approach toward preventive maintenance.
• Good documentation and reporting skills.
• Strong focus on safety, reliability, and patient comfort.

8. Key Performance Indicators (KPIs)

• Critical equipment uptime and availability.
• Response and resolution time for breakdowns.
• Timely closure of complaints.
• Preventive maintenance compliance.
• BMS alarm response and closure.
• Reduction in repeat breakdowns.
• Proper shift documentation and handover.
• Safety and statutory compliance.
• Effective utilization of manpower.