SHARED SERVICES

Roles & Responsibilities

• Conduct virtual onboarding orientation sessions for new joiners.
• Conduct physical onboarding orientation sessions for new joiners.
• Provide support for ad hoc onboarding orientation sessions.
• Facilitate orientation sessions for senior hires.
• Engage with new joiners and address onboarding-related queries.
• Provide necessary support throughout the onboarding journey.
• Prepare and update onboarding scripts, presentations, and videos.
• Respond to queries received through the Joining Distribution List.
• Resolve onboarding tickets and update employee records in Oracle Fusion.
• Coordinate ID card printing and issuance.
• Arrange and distribute welcome kits for new employees.
• Coordinate with the Admin team for courier dispatch of ID cards.
• Review joining forms and documents for compliance and completeness.
• Coordinate daily with the onboarding team for operational support.
• Maintain and update the LIP tracker.
• Schedule and send invitations for LIP sessions.
• Facilitate Lateral Induction Program (LIP) sessions.
• Collect, analyze, and share onboarding feedback with stakeholders.
• Prepare reports and share onboarding updates with relevant teams.
• Ensure a smooth and positive onboarding experience for all new joiners.
• Monitor and manage employee requests for official letters and documents.
• Process requests for employment verification, address proof, salary certificates, and other official letters.
• Review requests and validate employee information.
• Coordinate with HRBP, Managers, Compliance, and other stakeholders for approvals.
• Ensure all approvals are obtained as per the defined process.
• Verify employee details in Oracle Fusion before document issuance.
• Prepare and issue accurate employee letters and documents.
• Communicate request status updates to employees.
• Respond to employee queries related to document requests.
• Maintain records of all requests, approvals, and issued letters.
• Update request trackers and maintain audit-ready documentation.
• Ensure confidentiality and security of employee information.
• Adhere to company policies and compliance requirements.
• Track request volumes and turnaround time (TAT).

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.