ServiceNow SecOps

· Hands-on ServiceNow engineering experience, including configuration, scripting, workflows, Flow Designer, business rules, client scripts, UI policies, scheduled jobs and platform utilities. · Experience supporting an in-progress ServiceNow implementation, including inherited configuration, active development, backlog delivery, defect remediation and release preparation. · Knowledge of ServiceNow instance administration, environment management, application deployment, update sets, application repository, cloning, upgrades and release controls. · Experience building and supporting integrations using REST/SOAP APIs, IntegrationHub, import sets, transform maps, MID Server, connectors, web services and enterprise integration patterns. · Experience integrating ServiceNow with external managed security operations providers, SOC platforms, ticketing interfaces, case management systems, event sources, alert feeds, vulnerability data sources or security service portals. · Understanding of provider integration patterns, including event ingestion, case or ticket synchronisation, status updates, enrichment, handoff, remediation tracking, evidence exchange, SLA visibility and workflow closure. · Understanding of cloud and hybrid infrastructure concepts, including networking, identity, monitoring, security, access control, data movement and operational support processes. · Ability to troubleshoot configuration, integration, data, access, workflow, external provider interface, performance and environment issues in a structured and pragmatic way. · Experience supporting technical testing, defect triage, remediation, deployment readiness, release activities and transition to support. · Good understanding of ITIL, ITSM processes, security operations handoff processes, service management tooling and operational support models. · Strong collaboration skills with architects, developers, testers, cloud engineers, integration teams, security stakeholders, external providers, operations and business stakeholders. · Ability to produce clear technical documentation, runbooks, configuration notes, deployment records, integration documentation, external provider specifications and handover materials.

· ServiceNow Certified System Administrator, Certified Application Developer or relevant ServiceNow implementation certifications. · Experience integrating ServiceNow with external security service providers, managed SOC providers, MSSPs, vulnerability management providers, incident response providers or threat monitoring services. · Experience integrating ServiceNow with provider platforms or security tools such as Microsoft Sentinel, Splunk, QRadar, Defender, CrowdStrike, Tenable, Qualys, Rapid7, Palo Alto, Wiz or comparable tooling operated internally or by a third party. · Experience with ServiceNow ITSM, ITOM, ITAM, CMDB, Discovery, Service Mapping, CSM, HRSD or custom application development, depending on programme scope. · Experience working with cloud platforms such as Microsoft Azure, AWS or Google Cloud, including integration, monitoring, identity, automation, security or operational support use cases. · Experience with MID Server setup, troubleshooting, connectivity, credential management, discovery support, provider connectivity or integration runtime support. · Knowledge of DevOps, CI/CD, source control, automated testing, release pipelines, environment promotion and deployment governance for ServiceNow. · Experience joining a ServiceNow programme mid-flight and helping stabilise delivery, resolve defects, improve technical quality and prepare the solution for go-live or transition. · Consulting or programme delivery experience, including working with incomplete documentation, inherited configuration, active delivery teams, delivery pressure, third-party providers and multiple stakeholder groups.